Toshiba India — Service providers not supporting

Address:

Prakasam, Andhra Pradesh, 523166

Sir, I bought Thosibs geyser 10months back and I had water leakage problem in last month onwards, I have raised complaints 3 times but till now no one visit my home to resolve issue and they are continuously reschedule, morever without see the problem they are asking you have warrentycard, Bill before come to home itself through phone, first they need to come and ask the warrenty card normally. actually without coming to my home they are saying we came to your address but your contact numbers not reachble, those things are lies only because they called only one time that too night 9Pm and they said today not possible tomorrow we will come, later i got call from thosiba service center and asked me please agree for rescheduling the visit.

Today they came to my area address and asked me come and take me to your home or else we will not come to ur home.

very ridiculous response from service guys and service representatives.

I raised request to Toshiba May 18th or 19th but till now not responded properly and they are saying your Geyser is gone we know, then i asked how do u know without checking any thing, then tehy said you onlyt said to my service guy, it's stange response how can i say to them without knowing me any thing about that and without visit my home.

Could you please take appropriate step to resolve my issue.