Toshiba India — Toshiba lcd model 32p2305ze

Website:

www.toshiba-india.com

I have purchased toshiba led (32p2305ze) on 31st mar 2014, and it is under 3 years warranty period.
Around 1.5 months, the screen started having problems (It is blurry in some parts of the screen).
I logged a call with the toshiba service desk (Contact no: ([protected],. (Compliant no : sr1i0023969) on 21st jan morning, and was assured that the service engineer would solve the problem in the next 24 - 48 hours. When after a week, there was no call received from the service engineer, i called up the toshiba service desk to check on the status of my complaint. To my rude shock, i was told that the complaint was closed with no reason given whatsoever. I again logged a fresh new complaint (Reference no: tiplsr1i0030637) and was told that it will be redressed in 24 hours. After hearing nothing for 4 days, i again called up, and then they finally sent a service engineer for evaluation. The engineer concluded that there is a problem with the led set, and it will be replaced as it is under warranty. Till date, i have not heard further from toshiba on this. Each time i call up the service centre, they just give a standard respond that we will send a reminder to our team. I doubt that toshiba has any intention of replying and they are just trying to delay the case so that the product goes out of warranty and they don't have to service the request. The viewing on tv has become very difficult owing to the issue.