Toshiba India — toshiba led tv/ company cheating it's customer | |||
I had bought a toshiba 32l3300 on 13th dec 14. Now around mar 17, the tv stopped working and the service center was contacted. Post visit they informed that motherboard needs to be changed. It was a wait of 8 month when nothing happened even after numerous follow ups with cm care and noida service center of lavesh kr. In 15th jan 18 they came with an used toshiba motherboard. Post inspection they started the tv and told not to fix the motherboard as its used and might conch off in a day. They advised please place a false complain the next day, to stretch the complain period. I was not ready to do something incorrect and didn't place any such complain. Now by 18th jan the tv again conched off when it was out of warranty. The tv is not starting and we have approached all, but was not entertained as i didn't place false complain. I spoke to mr shyam of denave but even they couldn't help us. I have record of all such mail conversation. My precious 8 months of warranty period has been wasted in bringing the motherboard which was not installed by noida service center as well. It's a complete cheating with a customer and i want my led tv to be in the right condition. Now after waiting for approx 1 year, am ready to go to any forum to get my problem heard. Was this information helpful? | |||
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My TV stopped working on 27th June 2017 and I had placed a complain with the customer care.
Till 8th July as no one reverted, i again got my complain registered with SR No TIPLSR7I0005959.
Again after multiple requests the Service engineer visited.
· After checking the TV; he informed that he will be requiring a new Mother Board for which he is placing a fresh
requisition.
· Since then the ordeal began. I have made numerous calls to the Service Centre for the update but there was nt any.
· I spoke to BM Saurabj Katiyar; Technician Ajeet Kumar; Prashant Verma to name a few. But none of them could help.
· Everyone told me that Motherboard has not given to them to them by the Toshiba team and they cannot do anything about it.
· I spoke to the Customer care on 13th August where I have been given confirmation it will be taken care by 20th Aug Which is obviously not done.
I called up Customer care, visted local service center at Noida no of times.
· After struggling for 6 months which ate away my precious warranty period, in and around January 2018, service engineer Prashant Verma & team visited with the Motherboard.
But somehow he started the TV in between with a shorter image size. He told us that the motherboard sent by Toshiba is an used one ab=nd it might conch off the next day.
SO its better to use the one which is running now.
And he also gave us the idea that, you place a complain again with Toshiba so that your complain duration starts once again. On which we said we cannot be so cheap and lie to any company for meager benefit.
Now the TV stopped working on the 2nd day of repair in Jan 2018 and gradually the picture which took 10-15 mins to appear on screen completely vanished.
I have written numerous mails to CPCALL / CPCARE but it was of no avail.
Then in May 2018, we got in touch with with Mr Shyam of Denave.
He was kind and took initiative to address the concern and again Technician visited home. The technician told with out even touching the TV that the motherboard needs to be changed and incidentally it was the same Mr Prashant Verma.
But nothing happened since then.
But with time Mr Shyam expressed his inability and said that he cannot do anything about it.
My basic question is why i was cheated by a company like Toshiba which supplied a faulty product, its service tea which completely wasted by warranty period, its service engineer who even after coming with the Motherboard did not install it and now everyone is just showing his inability to do anything about it.
Toshiba does not really value customer's value and the wasted money on the same.
Nilanjan Bhaumik [protected]