Toshiba India — toshiba washing machine repair

I've been having problem with my toshiba. I have called the call centr ms. Archana doesn't want to register my complaint telling that to repair the washing machine it will take 3 to 4 months and she told that visiting by technician and he will charge rs. 500 to rs.1000/- to say the spare parts is not available and take time and do not want to register complaints, whereas i have talked to a service manager where he is insisting to register complaint then only he will send the technician. I am calling the service center and manager for the past 3 days but could not succeed.

What type of service cernter is this? No parts available; no one wants to register complaint; call center giving the information 'sorry for the inconvenience" if there is no spare parts, why toshiba is selling their brand items in india or abroad and to fool people why wasting call center staff?

My question is, if you do not have the spare parts, if you do not have a service centre that can take care of the issue, why have a call centre and fool people. These technicians that come over, charge you for nothing that they do and then tell you that your equipment can't be repaired. Consumer coplaints can able to inform whether we can aproach the consumer court to settle the issue?

Email id [protected]@toshiba-india.com

Model no: aw-a800mbk