[Resolved]  Toshiba Led Tv — Why you should not buy a Toshiba LED TV

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New Delhi, Delhi

I bought a Toshiba 32 inch LED in August 2013. Within a year and a month of service the LED panel of this TV went broke. I was seeing very high contrast in the darker sections of images. I called Toshiba on October 5 2014, the servicemen arrived the next day and confirmed of a faulty panel that needs to be replaced. 20 days later a gentleman called me and told that since the model I have, has been discontinued they wouldn't’t be able to fix it. (I mean how early would you phase out your product?) Anyways he offered either a smart TV in replacement or full refund of the invoice amount. I opted for the later as the offered smart tv was HD Ready and my current TV is Full HD. The date was 29th October. They told me that I have to wait for 20-25 days to get the refund cheque. Till this date (8th of November) it is almost 40 days and after my repeated calls (4) every week I am just getting fake assurances and new dates. Now what should others learn from this episode so they also not face the mental agony I have to go through: 1) Do not buy Toshiba LED as their panels are of cheap built quality and built to withstand only a year. 2) Toshiba repair services: this is a pack of hovering monkeys that do not know how to deal with customers. Totally unprofessional behavior. 3) Toshiba: They do not have proper process in cases like mine and with the quality they are delivering such cases must fairly large. I have to call each time to ask the level of progress they have made and they are prepared with a new date in the coming week to make a fool out of me. 4) Consumer Forum: Unfortunately I will have to go this route now. I’m planning to send them a legal notice now since its already more than 2 months from the day of my complaint and 40 days from the day of their acceptance of refund. FOLKS DO NOT I REPEAT, DO NOT BUY THIS CALLED TOSIHBA LED.