[Resolved]  Trai — For micro sim replacement from normal sim

Address:

Vadodara, Gujarat

I am exiting customer of Airtel wit CUG plan. Due to requirement of micro sim for my new mobile have visited Airtel outlet Alkapuri branch-Vadodara- Gujarat with proof of RIL Employee card/AADHAR card/Driving license smart card, but branch manager and customer care has rigid and force to give me the photograph although I have submitted KYC docs with photograph's two times previously.diff experienced Vodafone has give me the sim within 10 min with driving lic proof original/Xerox verify.Also note that No due pending on my connection. Please guide whether it is TRI rule or It is Airtel own rule ? Please guide me for the customer rights fro the same Thanks and regards, Paresh Purohit M-[protected]