Travel Guru — money is deducted but hotel is not booked

Address:

Bangalore, Karnataka

yesterday night, 24/5/2014, i was booking a hotel in SRINAGAR from this web site, i opted for net banking for booking but due to some reasons booking was not done but my money was deducted.. The amount of money deducted was Rs 1686.00 from KOTAK-MAHINDRA BANK A/C number [protected].. The booking was made on behalf of Prabodh Nagar.. Again I opted to book same hotel but for 2 days and this time is choose debit card to pay but this time also same problem happened and a amount of Rs 2778.00 and this booking was made on behalf of ISHAN NAGAR.. the last four digits of card number used are 6843. kindly look into it and refund my money as soon as possible...