LG 50pj560 — Complaint against LG plasma TV

Address:

Uttar Pradesh

Hi,
I bought a 50 inch LG Plasma TV on 12 Dec2010 for my home theatre system from Ace Technomark Noida. Invoice no 3557 book no 72. It was just used to watch films. After about 1.5 years one fine day when we planned to watch a movie all of a sudden the screen went out. There was sound but a complete black out on screen. After contacting LG customer care they sent an engineer who said the screen needs to be replaced which will cost Rs 25,000. I would rather prefer to buy a new TV in that price. When we enquired the engineer further on how it happened with no reason he replied thats the life of the product. It works for 2 year At themax. The TV costed usRs 62000.. The TV was not even used extensively. I've searched on internet and found that many people have faced such issues on this model. My question is why LG dint rolled back the product . I will never buy any LG product in my life. Its a huge waste of money that I did which I am regretting now. Neither I had expected this from a reputed company like LG.

I registered a complaint 1810120 against Lg but to no vain. My question is do they use such inferior quality components which they can warranty upto 1 year only and after that one fine day you get a shock of your lifetime that the tv doesn't work and needs a repairment cost of 25k which is approx. half of your actual cost. A whole panel failed.. It's disgusting.

Regards, Shruti