[Resolved]  Samsung Electronics Co. Ltd. — Panel Damage

[protected] Forwarded message[protected]
From: Jaideep jain <[protected]@gmail.com>
Date: Wed, Jul 17, 2013 at 5:09 PM
Subject: Panel damage of LED SMART TV
To: support.[protected]@samsung.com


Dear Sir,

Please note we have purchased on 01.05.2011 Samsung Model # UA46D5500RR 117cm (46) LED SMART TV, LED TV along with Samsung Microwave Oven - Model # CE1041DFBLX72., Product Serial # JOGU7DBB300402E, Date of purchase : 02.05.11 from
Usha Agencies.
Shop No 9/10 ,Tilson Shopping Centre,
Ulhasnagar, Thane - 421003
Tel. #[protected]Mr. Ravi (M# [protected])
Attached Invoices for the same.

Now after two year the LED SMART TV is not function, hence i have launched complaint on 15.07.2013 complaint # [protected]

Today on 17.07.2013 Mr. Mahesh from SAMSUNG INDIA ELECTRONICS LTD. Address: OLD CAPRI HANS BLDG,L B SHASTRI MARG,KURLA,400070 has visited for repair. As per his report he informed PANEL has been damaged and had given repair estimate of Rs.36000/-.

This cost is not acceptable. Since i am loyal customer for SAMSUNG.
I have in house below Samsung products.- attached mobile bill
Samsung Mobile S3, LED SMART TV, Samsung Refrigerator, Woven,
Requested for free replacement of PANEL. But Samsung agreed for 30% discount. I need completely free. Since it is purely technology fault.

Also similar problem had occurred in past with Mr.Rajendra Sethiya of Pune has got free replacement from Samsung. LED TV was old for more then 3years. In my case it is just 2yearsSamsung

Since i have aged parents at my house, which cant walk & are completely on bed. Their entertainment is done only by TV.

Please help me to resolve & obtain free replacement.

Jaideep Jain
M # [protected]/[protected]