[Resolved]  Samsung Ps51e8000gr — Defective Product and False Promises

Address:

Gurgaon, Haryana

I purchased a Samsung 51” 3D plasma PS51E8000GRLXL through m/s Surya Electronics Sales, 186/15, main Jacubpura, Sadar Bazar, Gurgaon and while opening the box we observed the product has some manufacturing defect, there was a big scratch on the back cover of T.V. We immediately brought this to notice of dealer and he promised that this will be replaced by company people in a day or two.
Company Staff came next day and they said our duty is just to install, this is a manufacturing defect and T.V. should be replaced by the dealer and we have written on the installation about the defect, copy enclosed. Dealer then promised us we have forwarded your complaint to Samsung India’s & you will get new T.V. within next 8-10days and after regular follow up, he told you will get it soon.
Now suddenly on 9th November 2012 he called me on my mobile and told me that we can’t give you new TV only your back panel and can be changed which I refused. I requested him many times to replace the TV & why he made false promises from Ist day.
Now Sir, it is clear violation of consumer rights. I made him full payment which he asked why should I get a defected product & why I should accept repaired product. Sir I Want a brand new TV or my money back along with the compensation which I suffered from last 15 days.
I have copy of original bill, copy of installation forms(where I registered my complaint) & details of my regular phone calls which I made to the dealer.
Please advice the dealer to do the needful.
Thanks
Yours Sincerely
Anil Wadhwa
H. No. 2058, Sector-4, Gurgaon
Mobile- [protected]
Email id- [protected]@gmail.com