UniverCell Telecommunications — Selling item with wrong features

Address:

Coimbatore, Tamil Nadu

Think twice before you buy anything from them. I had one of the worst experience with them in fact i will term it as cheating. I went to univercell, saibaba colony, coimbatore to buy a tab and told my main requirement is 3g as I am moving to chennai and they sold me HCL connectme V3(with tata photon+ free) for 9000+ (screenguard 400rs) on 30th march. saying it suits my requirement and after activating the data card i found out that it does not supports 3g. I contacted them again and was asked me to bring it to their shop and they will make it work. I handed over the tab to them and after couple of days they said it doesnt supports 3g and asked me to wait for 2-3 months to get updates from HCL. I asked for a refund or replacement and after lot of negotiation agreed for replacement with micromax P580 for 12k (not ready for exchange with smartphone of similar price) and after 2 weeks of followup, When my wife went to collect it today they showed their true color saying we need to pay another 4200. Upon inquiring, we were told datacard cannot be replaced and I need to pay 1200 for that. I do understand you cannot resell the datacard but my question is why I should alone bear the loss when 1. Your sales person suggested the model based on my requirement while the feature was not available for the particular model. 2. You only gave the data card as a compliment when i have not asked for it. Its high time you learn how to do business properly. I do agree mistakes happen but it should not be like that you are not ready to correct it.