Universal Insurance Brokers Services — Mobile phone insurance

Address:	500062
Website:	lot.euniversal.co.in

Intimation no. [protected]

Phone was stolen, sim was blocked, police complaint was registered. All documents submitted to office in hyd. Was told that intimation no. Will be sent via sms in 15 days, no sms was received, when i checked on website with invoice no. And imei, i got to know the intimation no. Never the less when i check the claim status using that no. It says it is declined due to delay in intimating network provider and that police complaint says it was lost/missing. 1# please have some sense, why would a person delay in blocking the sim (For the thief to make calls?) - i had it blocked immediately by calling vodafone customer service and got replacement sim that evening.
2# please check at eseva center, the category they use to register theft complaint is lost/missing only, they don't have theft category. Additionally, police complaint clearly states it was stolen, so i am not sure what else was required here.

I feel that you guys are looking for some lame excuses to decline the claim and are appear to be fraud company. I would like to hear back from you asap about my claim.