Urban Company Complaints & Reviews

During intense cleaning of bathroom the unprofessional so called professional damaged the very expensive wash basin and commode. When I tried to ask the professional straight away he ran from my premises. After that I raised this issue with snaps with UC customer care through UC app. They said they are calling professional but he is not picking up their calls but withing 24hrs they will resolve the issue positively as appliances are covered...

Warranty call service is horrible as there is no money/fees involved.
Warranty call no UC cc09eb7df is not resolved for more than 24hrs...

Worst experience i had we booked for carpenter work. His name is Sunil - [protected]. The person who came was rude and got OTP when entering in itself which should be given.only after satisfactory work done. Asked for a huge amount to do a small work then we cancelled the job but lost our money paid earlier through Urinjum( zapping) Company...

I needed my washing machine to be repaired. Raised a request, the engineer came, took the PCB board and then started quoting false deadlines. After a lot of back and forth he returned it. And it stopped working the very next day. Raised a request again as they have a 30 day policy. The same guy came again, said that it can't be repaired but took the board with himself and then started with the same thing, ignoring calls, giving false deadlines....

Urban Company sold an Insurance last digits: 41208 for registered number 74XXXX1528.

However they are not even responding to claim on warranty now. Repairs are not done. When asked for an option to escalate, the call center says there is no policy of escalation. While trying to chat, the chat team just does not responds. Its been a wait from 27th Aug.

As per technician, UC says its between him and us as customer....

This is the worst service ever experienced. Both ac service and customer support are equally pathatic. The guy came and spoiler the ac and the support cancelled the re visit and not replying. There is no revisit nor callback and explaining if any problem, even not replying in chat section. I dont know how to deal with these guys.
One guy spoke and told I will assign the best expert to this case and the next day other guy cancelled...

Initially Split AC serviced (Deep Clean ) on 27 Jun 22 with payment Rs. 648/-. The technician rec for Gas Fill to make the machine perfect
Subsequently based on rec. on 8 Aug made the gas refill and paid 2559. But still the machine was not performing and the the new person asked for another parts change costing another around 1500. Gas also leaking. Objected and asked for refund. It was assured that My refund would be given.
Even...

I told expert numerous times that their is some issue with my Ac and something is not working. I told him i am ready to pay any amount but i need a real solution. He told me their is no issue everything is fine it just needs cleaning and need to fill the gas. Now he did not listen to me and said everything is fine. And asked me to call him if it happens again. And it happened again and i booked another repair with UC. These experts are telling...

I had booked Urban Company services to clean my grandparents house.

Make your own package - Furnished Home Rs 3, 396
1 Kitchen Cleaning
2 x 1 Bathroom Cleaning
1 Bedroom with Mattress Dry Vacuuming
Convenience fee
Rs 49
Amount paid
Rs 3, 445

Ganesh S was the professional assigned for this booking. He arrived at home and left within 2 hours. Only my grandparents...

We had booked a kitchen cleaning and Mr Tapash Biswas had come to do the work. Immediately the next day cockroaches were seen all over the kitchen. It's the worst service we have received....

Hello, this is regarding a fraud issue I had with one of your technicians Mr Mithun Bhowmik.

(LONG THREAD : Skip to end for TLDR )

I booked a deep cleaning AC package with your company for 3 Sep 2022 @ 3pm.

Your technician Mr Mithun was assigned to me. He and his partner arrived exactly at 3pm (attached call logs). He asked me about last service date and quality of cooling, which was around a...

Urband company ek fraud company hai kyunki wo gas filling aur repairing ke paise leti hai and take 2 months gaurante but in third month gas leak start back and again same money back.It has been repaired twice in the last eight months and today again the company is saying that it will be repaired again....

I had bitter experience with Urban Company.

I have booked AC installation service from Urban Clap on 31st August and the same assigned to professional name Sajid.

He came on 1st September & spend almost half of the day and after installing Split AC he informed me that AC gas has been leaked & it needs to be refilled but I don't have it as of now so I will come tomorrow i.e. 2nd September & will do the needful.br...

Bugs in application, auto rescheduling of the professional without the customer intervention...

Booked UC for deep cleaning AC.

Mithun Bhowmik came with his associate. Went to outdoors unit and leaked the gas.

Came back and told our "gas is leaking" and he needs to fill gas before cleaning . And was charging ₹3k for filling it.

We told gas was already filled 1 year ago and AC is cooling pretty well it only needs dusting. He denied to provide any cleaning service before "apparant leak" is...

Issue : After onsite AC repair, I was asked to make additional payment, which I agreed to and was willing to do but was unable to do as no option was provided for payment by credit card. (Same option taht was used to make initial patient at the time of booking the service)

Have lodged complaints with the company, customer service head and finally the promoters/founders/CEO, but unfortunately, there no resolution has been provided....

I made a booking again for 4th september 2:30 pm and paid Rs 727 for the same. The amount got debited from my account but Urban company said that there are no bookings. Kindly refund the amount or confirm my booking....

I made a booking for 4th september 2pm and paid Rs 727 for the same. The amount got debited from my account but Urban company said that there are no bookings. Kindly refund the amount or confirm my booking....

Dear Urban Company
I have taken the painting service from your team. It’s not even been 15 days after the painting. My previous issues were visible in painting like dampness and cracks in wall.
I called your representative you executive did the survey, he told me to get back on this. Now after 15-20 days your executive is telling me it doesn’t comes under warranty. What kind of service are you providing, I could have taken...

My split ac was serviced by urban company on 28th aug, 2022. During servicing the swing motor got damaged by the service man..He assured me the part will be replaced free of cost by urban company.Next day...another technician came for changing the part..As my ac is brand new and Hitachi make, I asked him to install the original part and show me the bill as proof. BUT HE DENIED AND WENT AWAY SAYING TOMORROW HE WILL COME TO CHANGE THE PART...From...