Urban Company Complaints & Reviews

I have raised the complaint couple of times but no resolution provided by UC team, they haven't even sent anyone to check the bathroom condition. The agent has used hard scrub on the bath fittings, due to which all the items have got scratches. it has completely spoiled my bathroom. these are expensive bath fittings. 2-Oct-2022, I had booked the Bathroom cleaning.
The client ID can be search by mobile no [protected]. I had raised the...

My washing machine was in working condition except water drainage problem on 26th October 2022 before your technician comes
He said there is problem in pcb he took my pcb with him and comes on Friday 28th October at 1 pm with repaired pcb and start reinstalling it after around 5.30 pm he told me that your door lock is also having problem so he makes another booking for door lock in URBAN CLAP app.
Then after few days he asks...

Booked for a bathroom deep cleaning service from Urban Company on 4th Nov 2022. The agent used such harsh chemicals that there are spots on the floor which have been formed post the cleaning services. The agent left saying that he cannot do anything about it and once we raise a complaint with Urban Company, they will send the team to take care of this. The customer care team just categorically said that they cannot send anyone for this as...

On 26th Oct'22 I complained for revisit job for my android TV. On 25th night he came since he was working nearby and took the job and said will complete in 3 days. After 3 days I called him up and said is coming in the evening. For the next 3 days he kept on telling me little job is incomplete and will definitely come in evening. For the last 3 days I left all my work and reached home for him but he didn't come.
On 31st Oct'22 I raised...

I have been Plus customer with them for sometime now and I was trying to book Water Purifier Repair ( they earlier did it ) with them for over 2 weeks. It was so frustrating that at time of checkout none of my payment methods were getting approved. There is no way to get in touch with customer chat support if there is no open booking. This company has head offices everywhere without centralized customer service number. Eventually my husband...

I had a booking to repair fridge. Issue 2as no cooling. This booking was made on 1st Sep 2022. Technician arrived and tampered compressor (which was under 10 year warranty by Haier). Issue did not get resolved. Same technician came again and total Amount I spent was close to 3200/-. Later the case was escalated to senior technician on 7th Sep 2022. During 2nd week of Oct 2022, issue started again.
I submitted revisit request, but...

Service was requested from UC for bathroom grouting work. The inexperienced professional damaged the tiles by chipping the edges of all tiles in the bathroom. Attached images can be referred.

These details are shared with UC customer care team both on call and email but no resolution is provided and refused to compensate the loss.

It was clearly mentioned in one of the attached images (screnshot from UC app)...

I had a confirmed booking for home cleaning on 20th oct 2022 at 2.30 pm and had taken a leave on this date. I had paid an extra for this timing though the charges were anyway high during festival season. I spoke to the cleaning personnel 20 mins before the schedule time. He said will be late by an hour. I was OK with this. However just 5-10 mins my booking was rescheduled without checking with me. This was completely unprofessional from the...

This is the second time I'm having problems with their bathroom cleaning services... The first time their agent came and poured water all over the plaster of paris and wood material and spoilt thousands of worth of property( for this they didn't resolve as their agent vanished) and this time the agents cleaned only floors washbasin toilet and demanded extra money(and again the agent vanished) and after all the walls dried out there were all...

I had booked an appointment for kitchen cleaning on 23 October at 11 am but service boy didn't come and also I had tried calling him multiple times but his phone was switched off.This was a very bad experience from my side o[censored]rban clap.His name was nandkishor mahto.Even though he didn't cancel his booking if he wasn't coming so that other person could come on his place....

I had called for Geyser servicing at my place - B 1503, Aishwaryam, Gaur City 2, Greater Noida West - 201301.
The person from Urban came but the person was very rude. He dropped the geyser on the floor which broke my bucket, the tiles and the new bottle of shampoo along with few other things.

I am not sure what damages will happen inside geyser. He left after taking Rs 2500 ( after fighting with me)

Now...

I Nagendra prasad Shaw have serviced my microwave on 5 oct 22 from you parts replaced were fuse capacitor and motor paid rs 2218 but it is not heating now kindly do the needful...

I have booked bathroom cleaning on 20th for 23 rd and paid whole amount in advance and paid 100/rs as surge also .then also they have cancelled my booking .without any information.
And...

I had booked a premium full house cleaning service with Urban Company for Oct 22nd 5 days in advance by paying 1000 Rs for a slot which was showing as available. On Oct 22nd at the time slot booked by me (10 am), no professional was assigned and no communication was given to me. After requesting a call, I was informed that they haven’t been able to arrange the professional and was assured a professional is being arranged for Oct 23rd at...

I booked for patch repair and wall paint they dont provide any services and not refund my money very poor services from jubair painter charge me 3100 rs
kindly refund my money my contact number is [protected]
booking date 26 sep 2022...

Dear Sir,

I have booked Home cleaning services with Urban Company on 18th October 2022 for slot on 20th October and for that I have made full payment of Rs.6972.00. But on 20th morning I have received a call saying they can not give me service as they don't have slot free till 24th of October which is Diwali day. I have told them if they can't give me service then please refund my money as soon as possible. But till date I...

It's been almost 2 months, for any service i want to book they are not giving me slots. Any salon service. there is no way to contact the customer service to report this complain also
I am very disappointed need an action to be taken immediately...

My issues.
I tried my best to get help from urban company side but i didn't get any correct answer from urban company.
Urban company professional not work well.
My refrigerator not cooling after cleaning.
Everything perfect before cleaning.
Company see your records how many times i have contacted you. But company have not do anything.
So it's not my fault.
Urban company said that whatever is...

Hi Team,
I am tired of chasing urban company support team regarding the incident I’ve witnessed by one of the technician Sachin Tomar.
After raising the issue with Urban company inspite of assigning one POC, everyday new customer executive is calling me and i am explaining them everything regarding issue from the start, i am tired now . It seems urban company is supporting this unprofessional technical even if i've...

I'm writing today to complain of the poor experience I had with the Complete Kitchen Cleaning Service booked under the Bathroom and Kitchen cleaning option for 19 October 2022, 2 PM.

The Professional that was assigned for the service came 1hr 15min late and brought an "unknown" person along with him to the site claiming he was there as a "helper". The details of this so-called helper was nowhere mentioned on the app.
The...