Urban Company Complaints & Reviews

Urban clap is the most pathetic and awful company. They cheat you and vanish like thief. I had ordered for salon service but beautician was too slow and very lazy. It was late in the night and she wanted to leave without completing the service so on humanitarian ground, i got convinced and decide to cancel remaining service. But beforehand i had confirmed with customer executive that i will get refund but now after one month of continuous...

I requested ac repair service from urban clap. I paid 3500 beforehand the service and the technician tried repairing the ac multiple visits but could not do it successfully. The ac had cooling problem which he could not sort out. Apart from that the technician had broken the wall to fix the leakage issue but there was no leakage at all.

I complained about this to urban clap team but they refused to repair the ac cooling problem...

Due to the unprofessional actions of one of their employees, i lost 2500 rupees and the urbanclap company refused to refund it. Urbanclap is just another scam company and i suggest everyone to avoid it. I've even decided to contact my lawyer and discuss what options i can take. That is how unprofessional and dishonestly the representatives at urbanclap have behaved with me....

I had booked a tv repair service for my plasma tv on 8th april 2019. I had paid the service personnel ₹249 for the visiting charges.
Four days later on 12th april 2019, i was delivered the television and charged a sum of ₹8500, which i paid in cash.
The next day, on 13th april 2019, the television stopped working again, and i had to call urban clap, for which they said the matter will be resolved.
I received the...

Urban clap does provide very poor service. They arranged a technician for repairing my cooler, he fooled for a month and uc took no action no proper help. Avoid using uc.

The major surprise was they way your customer care executive handled the issue was really hurting. On call she conferences electrician, and this was fooling all rubbish and rather than helping client us executive pampered technician. Not at all a single action...

This Is my worst experience. First time I order a booking regarding salon and everything is showing confirmed but when they have to reach I don't receive any call or msg. When I call HELP LINE they would say I have no professional available is it okay I'll give you tomorrow, what they taking about? if someone has to go in marriage what they say dealt the marriage becz my salon professional is not available for today. what the ###...

I order the service appointment for ro service the professional came and left the job incomplete his behaviour was also very rude after that i tried to contact the company but till now no one has responded inspite of more than 10 message and emails. My refund was also not made. The ro conditions is still bad. And company shows that the job was completed and problem was resolved.
Please look froward the issue....

I booked uc services. The biggest mistake i have ever done.

These guys send a technician who is below 3 stars. Uc claims to have only 4stars and above technicians. They cheated me. Made huge holes on my walls. Dropped my air conditioner. My maid had to clean up after the huge mess they created. Left the job incomplete and promised to come back. Multiple calls later, no use. Uc promised to refund my money. Send me emails asking...

I took a salon service from urbanclap on February 17, for which I made an online payment. But the beautician said she did not receive the amount. So I had to pay again by cash. She said I will get the refund at the earliest. Since then there have been numerous phone calls and long waiting time during call for verification. Every time they would promise me a refund and said I have not received it due to some technical issue from their side....

We had an issue with our air-conditioner... N was visited by urbanclap executive kaleem along with his colleague faheem.
The said there isn't any gas in the ac n needs to be filled.. He asked to be paid for the visit n that he will come the next day to fill the gas..
Trusting them we paid the amount of 750/- online.
The next day he did something with the ac left it open for 4hrs n went on another call... Came back at...

I have booked twice for beauty services from urbanclap. I even prepaid for the services but the professional has never come and the booking has been automatically cancelled all the time. They just book the appointment but never send the professionals. The refund is also not been done and on being called many times the professionals never pick up the calls.

I suggest never book any appointment from urban clap as they are very...

My ac was serviced by urbanclap and after that it started with new issues where it is switching off and on on its own. I requested this to be fixed and i was told that this issue is not related and they will send senior technicians to check. I am still waiting for that. I want the problem to be fixed asap and i don’t want to pay anything extra for the problem caused by them. Pathetic service by urbanclap....

I had scheduled ac servicing and gas refill job for urban clap on 27th of arpil. And after the servicing the cooling completely stopped. The technician came back after 2 days, did something and again same result. No cooling. There is no way to call or escalate issues at urban clap as they don't have any customer helpline. There is a useless option of reporting issue and wait for days for someone to reach out. The people who called me to resolve...

I got my split ac serviced by urban clap. But the technician damaged the ac
The ac literally stopped cooling after two days and after several attempts of complaining no one from urban clap and i didn't even receive any call also from urbanclap, however when i called the carrier ac company technician he advised me that there is faulty service done by urbanclap technician.

I need the ac service to be redone or the entire...

Hello,
I will like to highlight you, i had logged complaint to check my ac... Your technician came without any intimation on time on which appointment was not schedules n don top o that he dissembled my ac and told i will come ine evning as your appointment is o 6.00pm and den after calling him morenthan 5 times after 6.00 pm he answered call and committed he will complete my call and will come in next 1.5hours. After 1.5 hours he...

I got my AC serviced by Urban Clap. But the technician damaged the AC causing the leakage of gas. The AC stopped cooling after the service and Urban Clap sent senior technician to look into the issue. The senior technician acknowledged the damage caused by Urban Clap technician and promised free gas refill on next day. However, Urban Clap customer care executive called me the next day and denied further assistance on the issue and asked Rs...

Hi Team,

Today i had one of your emp details mentioned above entered Sobha city for my flat no from time frame of 9:30 am to 07:00 pm.

I can share all the proofs on entry as it was approved accidentally by resident.

kindly note emp is claiming he did not enter the premise but the security entry does show. confrontation is i never ordered any services than on what basis employee entered and with...

I requested a screen issue for I phone 6, the professional came and confirmed issue with screen/touch and changed one for 2400 Rs with 6 months screen warranty.

Just after 1 or 2 day, it started facing the same hang issue again and when I raised the complaint, Pooja, who was handling my case asked that I will give you 100% refund but that would be in terms of credit to the Urban account.

I request you that...

Literally i got fred up of your services. Yesterday (21/04/2019) i booked a carpenter service for installation of a book shelf and a bathroom corner.

1. Ideally the work should had been done within 30 mins but as the guy was new and not at all professional, it took 78 mins to get these things installed. It seems that i was cheated because this should not have taken more than ₹149 and guy charged me ₹398.

2....

I booked an electrician to fix noise issue of ceiling fan with remote control. The electrician said that ball bearing of the fan needed to be changed and took the fan with him. He charged rs 247 and marked the job as completed.
He did not return the next day as committed and made different kinds of excuses like he was not well, the repair shop was closed etc. From the third day he stopped picking up the phone and from the fourth day...