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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Aug 5, 2024
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Most useful Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 8

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S
Sawan420
Apr 7, 2022
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Refund Not Received for a Cancelled Ticket

I booked a ticket on 14th March from Alambagh to Anand vihar for journey date of 19th March. I cancelled that ticket on 16th March and got a message that cancellation is successful and amount will be refunded in 5-7 days. It has been almost a month i have not received my refund. They always say that you will get it in 5-7 days. Please help in getting my refund.

Date of booking: 14/03/2022
Date of Cancellation: 16/03/2022br...
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A
Ashish9118
from Mirzapur, Uttar Pradesh
Apr 6, 2022
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Bus ka bus stand per na rookana

Address: 149, Nau ka pura (kushaha),Jigna,mirzapur

Mirzapur to prayagraj ko jane wali bus apane nirdharit bus stant jigna per nahi rooki...jinaka jigna me time 12:00pm aur 12:30 pm per bus cross hui hai...
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S
sunny21589
from Mumbai, Maharashtra
Apr 6, 2022
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Regarding refund of ticket not received even after 17 days

I was booking tkts for 24th march 12pm from lucknow to agra in bus janrath 2*2

The money was debited from my account on 23rd march.. Total Rs 684 debited and tkts were not booked
Booking was made in the name of Akanksha Verma

It has been 17 days now and still i have not received any refund, neither they respond on phone nor on email, upsrtc has cheated me for rs 684,...
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S
Shyam_21
from Anpara, Uttar Pradesh
Apr 5, 2022
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Not get the sear which I booked for

It very much bad to be like this after paying extra for booking but still didn't get the particular seat...
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S
Sidwarc
from Ara, Jharkhand
Apr 4, 2022
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Misbehaviour by Bus conductor

Address: Uttar Pradesh

Hello UPSRTC,

I am Siddhartha Warsi from Roorkee.

Today April 04, I was traveling with an electric bus (bus no: UP32 PN 6050). As I catch the bus from Dewa Sharif (my Bus stop) to Charbagh, Lucknow (my destination Bus Stop), people were complaining about closing the doors of the bus and for turning on the AC. The Conductor of Bus was just ignoring the multiple requests. As you know, how the electric buses are...
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K
Kshitij0101
from Bareilly, Uttar Pradesh
Mar 31, 2022
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Ticket cancellation refund not received

I have canceled my three (3) tickets from bareilly to dehradun on 19/03/2022 but I have received a refund for only 1 ticket and the rest two tickets amount is not been returned yet.
The screenshot for cancellation is attached.
Please look into the matter at the earliest....
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K
kritankgupta24
from Gorakhpur, Uttar Pradesh
Mar 31, 2022
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About refund

Address: Prayagraj

I had booked a journey from Prayagraj to Gorakhpur on 15 March 2022 but on reaching the bus stand on the scheduled time it was known that there is no bus on that time.
So i complained about this issue on online helpline number o[censored]PSRTC.
They suggested me to mail the issue for refund. I had done it but there is no reply from them neither my refund has been processed.
Its been about 15 days but there is no action taken...
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R
rohitec008
Mar 30, 2022
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Money deducted--Ticket not booked--need refund

Ticket booking failed and amount was deducted. Need immediate refund. No one is responding.

An amount of INR 746.00 Debited to Ac XXXXXXXXXXX7898 on 30-MAR-2022 12:45:35 on account of NET TXN: PAYTM[protected] UPSRTC. Transaction No.[protected]
Regards,
Surendra Pal...
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S
Sarthak2603
Mar 29, 2022
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Request for refund on booking not found.

Hello,
I booked 5 tickets(seat nos. 17, 18, 22, 21, 20) from LUCKNOW to DEHRADOON on 25th March 2022 from a bus called Pavanhans at 19:00hrs from Kaisarbagh Depot as a Guest User and paid from Google Pay from its app, but when I returned to the website blank page appeared and I didn't recieved any message or mail for the same.
Then i again booked the ticket same tickets on 29th March 2022 after registering as a registered user...
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T
ttmm0099
Mar 28, 2022
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Traffic Signals

Address: Omaxe Forest

There is a crossroad near my apartment and there is no traffic signal on the road because of that people drive rashly and there are many chances of accident....
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M
Mohitjain1975
Mar 27, 2022
Apr 16, 2022
This thread was updated on Apr 16, 2022
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Refund my money as I have cancelled ticket

My booking id:[protected]ED8
My ticket no 1: 0000DAC3B5
My ticket no 2:0000DAC3B2
My registered mobileno:[protected]
Transaction ID: BUS_28376_[protected] I booked my ticket from Noida to Agra ISBT on 16 March 2022 at 17:37 time and the amount of ₹928 has been deducted for the same.
But I cancelled both tickets for some reason and cancellation charge of Rs152 is deducted for both of the tickets but refund...
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G
gkandpal5
from Haldwani, Uttarakhand
Mar 27, 2022
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Cancelation amount not refunded yet

I would like to tell you on 15th March I booked janrath bus with booking ID[protected], timing 9:30 from haldwani to anand vihar for 2 person's but unfortunately it was cancelled and till now I didn't get my cancellation amount so please resolve my problem as soon as possible. please find the attached documents for your reference.
Thanks & Regards...
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H
Harshitrai
from lucknow, Uttar Pradesh
Mar 24, 2022
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About cancellation of the bus without any notice and not refunded the ticket yet

I have booked AC bus ticket in general AC bus on 20th March 2022 for Lucknow to Delhi I have got a ticket in a from Sahibabad depot when I reached Google assistant name the Alambagh terminal at the time of tickets if we have informed that the bus is cancelled and you ticket will be refunded they said that you have arranged alternate bus which was not in good condition and not worth the money. They have demanded the cash amount for a new ticket...
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S
s92anurag
from Lucknow, Uttar Pradesh
Mar 22, 2022
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Online ticket not booked but amount deducted Refund has not been done

Address: 903/4, vikasnagar, lucknow

Dear Concerns,

I was trying to book online ticket for a bus service from Dehradun to Lucknow and Lucknow to Dehradun, after amount deduction booking was failed.
As per customer care the deducted amount supposed to refund within 7 days but it's not happened yet.
Below are the details and PFA the supporting documents for your reference.

Name: Anurag Shukla
Date of Booking: 09/03/22
Number...
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A
AyushAn
Mar 22, 2022
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Refund not received for Cancelled Bus

I booked a ticket on UPSRTC online portal from Delhi to Lucknow in Scania. When i reached the depot, i was informed that the bus is cancelled for that day and i will receive the refund in 3-4 days. I took another bus for Lucknow directly from the depot. Now its been 10days already and i still haven’t got any refund in my account. I raised this to online.[protected]@upsrtc.com and they asked for few details which i provided. Now they are not...
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Wasif007
from Bareilly, Uttar Pradesh
Mar 19, 2022
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Complaint about a complaint

This issue hasnt been resolved yet. https://www.consumercomplaints.in/uttar-pradesh-state-road-transport-corporation...⇄
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S
saakum31289
Mar 14, 2022
Apr 10, 2022
This thread was updated on Apr 10, 2022
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Refund request is not being registered

I booked two tickets, as guest account from www.onlineupsrtc.co.in, from Sitapur to Kaushambi for an AC bus (Janarath, departure 8pm on[protected]. Payment and booking was successful. The payment was done via Paytm app. The time of booking was 1806hrs on Feb 25, 2022.

But I didn't get tickets neither on my mail Id: [protected]@gmail.com nor my phone number [protected]. I used this email and contact for booking.
After...
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S
Shivam885312
Mar 10, 2022
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Refund for failed payment from UPSRTC

I booked a ticket from Upsrtc Website my payment got deducted from my Paytm UPI and UPSRTC shows payment failed
What kind of service is this
Please refund my money as soon as possible...
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Y
Yahaya Khan
Mar 9, 2022
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Charging me extra for 2 packets of luggage

Address: Infront of eid gah mosque banda

I. Travelling from kanpur to banda the bus conductor asked for extra 200 rupees for my 2 packets of small size cartoon other than the my fare when asked for luggage recipt he handed over a 4 luggage packets recipt which was of 150rs this should be stopped please take action...
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S
shanumtr
from Noida, Uttar Pradesh
Mar 7, 2022
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Wrong Challan

Address: Noida

Today on 7th March 2022, I received a message that my your challan on vehicle no UP85BY2870 dated 2nd Dec 2021 is sent to court for disposal.
This is the first time I received any msg related to challan. I bought the car 6 months back only. I checked the website for challan and found that there are total 8 challans on my name of Rs 2000 each for overspeeding at the same location on different days. I never received any msg for this...
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