Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

I have mailed, contacted UPSRTC customer care for my refund but haven’t recieved any revert back from them on any platform. I was debited Rs. 1268 on 11/6/22 for a bus ticket to haridwar which was never booked by them. I checked with the team they said I will get a return in 3 days, now it’s approx a month and I still haven’t recieved any refund. I again checked with the customer care team “Neelima” someone she behaved rudely I...

D/sir/mam,
Deluxe toilet ( Kaiserbagh bus stand-Lucknow )
Wanting overcharge for toilet use.
His name Mrityunjay. He is wanting Rs 10 for urine use but there is no fees for urination uses.
Please take an action against him.
Why he is charging money for urination uses....

Dear Sir/Ma'am,

I Vineet Nigam have booked a ticket for my Mother and Father on 6th of June 2022 from Lucknow to Dehradun unfortunately the bus was stucked near bareilly toll station and not in condition to get on or complete the ride.
They all are suffer there for more then 3 hours but no extra bus service was provided there.
Kindly look in to it and process the refund for the same.

Bus No -...

Hello,
My lerner's licence is about to expire.
So i go through parivahan official website to take appointment for driving licence in special quota before payment i saw appointment available but after paying applicable fee i didn't get special quota for taking appointment and my application fee is also not refunded.
DL application no [protected].
So regards that please refund my fee and and resolve problems....

Mai 25 June ko noida se aligarh ki ac bus ticket upsrtc ki official website se kar rha tha. seat select karne k baad payment k liye screen par qr code aaya maine scan kiya payment kat gya par ticket book hi nhi hui aur booking cancel ho gyi maine fir ticket book Kari fir se payment kat gyi aur fir ticket book nhi hui maine fir doosre payment mode se ticket book Kari to ho gyi mera 2 baar extra payment kata bt ticket book nhi hui isme se ek...

Due to uneven gradient, most of the stretch remains waterlogged. the condition of the road is such that drivers refuse to ply on it....

Dear UPSRTC Support Team,

I had booked a bus ticket from Anand Vihar to Etah Farrukhabad Depot on 13.04.2022 running at 07:20 which was canceled, confirmation received after reaching Anand Vihar Bus Stand. After cancelling the above Bus again I booked a bus running from Kaushambi to Etah. So against the cancelled bus and even after waiting for a month, I have not received my refund. The transaction along with the bus booking...

I have booked two ticket from upsrtc on 29th April from Kanpur to Lucknow alambagh bus station but when I arrived at the jharkati bus stand I came to know that the particular bus met an accident one week and since then it was not operational and when I wrote about the issue to upsrtc I got confirmation that the bus was cancelled and I ll receive my refund within 7working days since then I am continuously taking followup regarding refund status...

It's been 14 days now when i was trying to book my ticket from Agra to Lucknow and money was deducted and no seat was booked. My money is still not refunded....

I had booked two tickets (for me and my daughter) in AC sleeper volvo from Haridwar to Lucknow through the upsrtc website for 18 June 2022 (seat no- 7, 8). I had to travel with a three year old vaccinated dog. As no information with respect to rules regarding carrying pets was mentioned on the upsrtc website, I met the station master Mr. Sushil Pandey at Haridwar. He guided me that I had to pay a nominal charge to carry my pet and there will...

Pavan hans Volvo
Date 19 June 2022
Departure 8:00
Arrival: 13:30
Passenger 3
Aamir Khan
Sana kausar
Sarfaraz Khan
This bus is cancelled and my amount is not refunded yet. Kindly do the needful so that I will get my tickets amount....

I'm traveling from fatehpur to Lucknow.
And bus driver starts smoking while driving while passing through lalganj at 8:20am. Which is totally illegal it affects public health too. I attached video drive link as a proof....

I have booked a ticket from lucknow kaiser bagh to moradabad.
Date of Booking 04/06/2022
Boarding KAISERBAGH
Reservation upto MORADABAD
Depot Name meerut

Scheduled Departure
[protected]:00
Scheduled Arrival
[protected]:15
Transaction ID BUS_210422_20220604
Booking ID [protected]F6
Bus type janrath
Amount 663
But when I reached the bus station...

I have booked the ticket in Pink express but due to some problem in pink express they shifted passanger to Janrath.
In this charging point is not working lights and fans are also not working.

Very poor service....

My was deducted from my account when i was booking a ticket from Agra ISBT to Lucknow. No ticket was booked. Please refund my money...

Sir,
I purchased UPSRTC smart card on 24.12.2016 and get smart card in December 2016 (Card No [protected]). I used at the time when we required and recharge it also . but after some time i transfer from Noida and therefore, for a long time the card is not in use . I went to the Noida Depo Bus stand in the month of July, 2021 for enquiry about how can i surrender the card and get refund of my money which was last i recharge my...

Sir/ Madam,

I was online booking my ticket from 'Lucknow to Basti' by Shatabdi bus at UPSRTC site by on 19.05.2022.At the time of online payment Rs.466.00 deducted from my SBI account but ticket not booked due to technical error and transaction failed.

I was booking my ticket as a guest without registering on website.

I forwarded mail to online.[protected]@upsrtc.com for refund but after 20 days there...

I have booked 4 tickets from kashmere gate to rishikesh in volvo ( seat no 35, 36, 37, 38) departing at 11 :30 pm scheduled to leave on friday, 10 june 2022

Account id : shivam madhan, email: madhan.[protected]@gmail.com

Please confirm or refund the same at the earliest...

Sir, I am trying to book two tickets in UPSRTC Bus through online booking portal for Lucknow to New Delhi with Name 1- Mithlesh Kumar, 2- Yogendra Singh, but in payment gateway, I paid Rs. 2048 to UPSRTC through QR Code, but ticket was not booked and amount deducted already. I am annexing screenshot of payment made by me.
Please refund my amount
Thanks....

I tried to book two tickets from Bareilly to Kaushambi in Janrath bus of 9:01 am of 06/06/2022 through upsrtc website but payment of Rs. 1052 has been deducted but i didn't receive any ticket and seat was still not booked and i didn't receive any refund till now... No one is responding at your 24*7 customer care helpline.. Please look into this matter....