[Resolved] Vcare Hair Clinic — Unwilling to give refund for the unclaimed treatment

Divya Lingamaneni

Feb 9, 2022

Website:

www.vcaretrichology.com

Hi,

I went to Vcare Vijayawada Clinic for the enquiry of whitening treatment. My customer ID is VVJY22020024.
I have undergone one session of treatment which is worth 35000. But I have paid for the whole treatment which is 270000.
I am not comfortable for taking the treatment and I wish to drop.
When I ask that I want to discontinue the treatment...staff are not willing to pay me the refund.
In turn they are asking me to bring a friend /any other customer instead of me.
Is this a way you would behave?
Please refund me the amount. Otherwise, I should have to file a cheating case for not mentioning the policies anywhere and taking the customers consent before paying the whole amount.

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Mar 13, 2022

Complaint marked as Resolved

Vcare Hair Clinic customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2022

Vcare Hair Clinic Customer Care's response Thank you for bringing this to our attention. We are truly sorry for the inconvenience caused. We thrive on customer satisfaction. Please share your updated Mobile no, Client ID & your date of visit to the clinic to the mail ID [protected]@vcaregroup.in. We will immediately look into this issue & get back to you as soon as possible.