Videocon — Customer replacement certificate

Address:	Ghaziabad, Uttar Pradesh, 201009
Website:	www.shopcj

Sir / madam
I would like to inform you that i had purchased a mobile phone of videocon model no-z42 nova gry though your shop cj dated on 16/02/2016 of invoice no-u[protected] was display background issue that phone then i gone to videocon service centre regarding this matter but videocon service centre had not repaired that phone and given to me a special customer replacement certificate and said to me that you me of mobile box which box had packed. I want to say how possible that after 10 month packed box could be not available so itis therefore requested to you kindly solved my problem on urgently basis.
With thanks.