Videocon — DDB LED 32' and 40' tv

Address:

400703

I have purchased a 40" and a 32' in Aug and Oct 2014 respectively from Vijay Sales, Vashi, Satra Plaza.
Since then there have been multiple issues with both TVs; like there were black spots inside the TVS. when inquired with the technicians, they said that its dust formation. I never understood how did dust get inside the fully packed LED TV. Nevertheless, twice each they opened both the LEDs at different occasions and cleaned it from inside and once both TVs panels have been changed. (Both; Vijay Sales and Videocon have the details for these).

On July 27, 2015, for the second time the panel of the 40" TV was changed. Only this time, the changed panel also didnt work properly. It showed a blank white screen with a black line partition. I registered a complaint with Vijay Sales.
It took them approximately 3 months for them to change the panel. and while doing so, they also disconnected my 32" TV connection. When asked for the reason, they didnt have any. It took them another month to restart the 32" TV and by then my subscription for 32"was about to expire on October 28, 2015.

Exactly on October 27, 2015, I received a conference call from Vijay Sales(Akshay and Sagar) and Videocon staff members (Firoz and Sailesh) stating that i need to renew my subscription.

When i asked for compensation, they said that they have accidentally given my subscription id to some other client, who has recharged for INR 7000/- on my id. But still both my TVs aren't working.

Today is November 9, 2015 and still i am fighting with Vijay Sales to get my case sorted.
They have been so rigged and adamant that All they have got to say is I first recharge and then they will compensate.

I have never seen such Customer Service, wherein Customer has to bend according to the company's management.

Moreove, r these were not the only electronics purchased from Vijay Sales. I also have purchased a laptop and a split Ac as well.

I now regret my decision of choosing Vijay Sales and will never recommend anyone to use the services of Vijay Sales.

I want Vijay Sales and Videocon to resolve my issue at my terms and conditions and not theirs. It is them who has to compensate, not me.