Videocon Industries — complaint has been raised and 20 times follow up is done with the l1 support and supervisor but still issue is not resolved

Address:

Bangalore, Karnataka, 560095

Dish Antenna has to be re fixed at the same location as the Dish antenna has fallen down due to the heavy rain.
Customer id:[protected]
1.
Mentioned issue was escalated on june 5th 2019 complaint no:[protected]
response form DTH service received through message was: Complaint will be resolved on June 7th 6:24 Pm.
2.
Since the issue was not resolved i had called to the support team and got to know that engineer has closed the ticket as remote replacement without attending the complaint.
Hence i raised complaint on engineer for wrong closure of ticket on 7th with the complaint no:[protected] and response form DTH service received through message was: Complaint will be resolved on June 8th 04:26 Pm.
3.
But still complaint was not resolved and i had called again support team and spoke with the supervisor and raised one more complaint with the Id:[protected] response form DTH service received through message was: Complaint will be resolved on June 9th 11:41 Am.
4.
But still complaint was not resolved and i had called again support team and spoke with the supervisor and raised one more complaint with the Id:[protected] response form DTH service received through message was: Complaint will be resolved on June 9th 02:42 Pm.

Still the Issue is not resolved and continuous follow up from 5th June to till today 11th June i am calling the support team and speaking to many supervisors but the response from the team is, issue will be resolved within 1 hour, 8 working hours with different time confirmation .