Videocon Industries — d2h dish tv

Address:

C304 Spring Bloom, BG Shirke Rd, Opp. Bahrat Forge, BT Kawade, Pune, Maharashtra, 410036

Dear sir / mam
This is to report that i have a dish tv connection with customer id 4688186
I had uninstalled the product myself and since i had another connection i did not install this product. However since 4th of may i have been trying to get my product installed but till date the installation has not been successful and completely done. Firstly several trial and error was performed to connect this id to my other customer id which is also of d2h but since the engineer was not competent he was unable to do it. But however it was surprising to discover that form my account 200 rs was deducted without any ryme or justification. For my initial installation request i did not received any sms also. However on discovering on this i lodged a complaint on the 19th of may 2019 complain no.[protected] and[protected] after repeated follow-up finally the installation was performed on the 24/05/2019 after repeated follow-up the complaint no. Are[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ Yesterday once the antenna was installed still the product did not start but then i was told that the set-top box is old and need to be replaced so i agreed but was told that the re4placement will be an old repaired box with three month warranty. On this i suggested that to consider my existing id 4688186 for an upgrade with a new set top box only but to my surprised i was told that it is not possible. If i want a new one i will be given a new id. I agreed but then i told either to process a refund of my old id of rs. 1068 to the new id or give the refund of the amount by considering a closure of my id 4688186 after deducting the closure fee. But to my astonishment and agony i was informed that such closure or refund system is not available as a policy or as per terms and condition. I asked them to share the same which is like a sheer case of exploitation and money extortion by force. I was insisted that i will have to do with the replaced old set-top box but when they are replacing the set top box they are not providing me the compatible remote also and insist to purchase the remote separately which is again a matter of harassment and extortion as the set-top box should ideally be replaced along with a compatible remote which is an ideal requirement which come during the initial purchase of the product. I would request to kindly look into this matter with severity of money extortion, mental harassment and agony and bring a clear mandate and regulation on refund and closure of the product and temporary suspension and product replacement repair. Also i would like to report that the product and spare, accessories which is being brought or are replace are not provided with any bills and are insisted to pay in cash without any bill or receipt. This is also an act of in fair trade practice and malpractice.
So request you kind intervention and resolve as per regulation to benefit the public at large
Thanking in anticipation
Best regards
Saurav banerjee
Lead quality assurance
Lupin ltd.