Videocon Industries — videocon 4k led tv issue

Address:

Vasai, Thane, Maharashtra, 40122

My videocon 4k led tv stopped working last month so we logged a complaint through vijay sales in vasai, thane. It is assigned to 3rd party agency bcos videocon company is shut down now. Its been more than 3 weeks the agency person checked the issue but they arent receiving needed part from the concerned vendor and there is no deadline when it'll be received by them, when we call this agency they keep saying same thing everytime that it will take time and alreadt been more than 3 weeks, when we asked them to follow up with their vendor who is going to provide the part, they arrogantly reply saying that follow up is not their duty.

Someome plz help as we spend 48k while buying this tv and we had 5yrs warranty on this out of which only 3.5 yrs have been done and we still have more than one year warranty still left. There is direct contact of any videocon tv customer or representative a available and we have to bear the arragance of these 3rd party agencies.

Many thanks,
Vinay b pawar
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