Videocon — Issue not resolved after multiple service requests

Address:	Rangareddy, Andhra Pradesh, 500018
Website:	videoconworld.com

Dear sir,

This is to bring to your kind notice that i had purchased videocon 1.5 ton spilt ac (5 star rating) from shopclues.com on 06 february 2016. (Model no: vsd55. Wv2-mda) (Indoor serial no: [protected]) (Outdoor serial no:[protected]

The manufacturer warranty that is promised for the product is 1 year from the date of purchase.

From the second week of the purchase of the product, i’ve been facing a serious issue in the functioning of outdoor unit. The unit makes a lot of compression noise in the inside, cuts off the outdoor and doesn’t cool at all for hours of duration

This issue has been escalated to the manager of authorized service franchise of hyderabad for videocon, multiple times. He promised to rectify the problem every time. But once the outdoor unit is commuted to the service center, i believe no action was taken and returned to me making false promises as i still notice the same issue in spite of escalating it many times. As an honest and kind customer, i accepted for the replacement of spares inside the outdoor unit instead of entire out door unit itself. (As a brand new ac started troubling me). Even then, my problem was not solved. I have all the manual service reports with me as reference and the conversation head.

The service center didn’t provide me any detailed service report on what is causing the issue, what part is causing the problem, what action was taken, what is the serial number (Or) id of the spare that is replaced under warranty etc. Which in general, should be provided to the customer in the form of electronic report.

On a serious note, the manager has provided a spare outdoor unit to me which is used by the service center to get rid of hot summer while my actual outdoor unit was lying in the service center for repair. During this period i did not notice any issue with the functioning of ac. This gave a clear evidence that my outdoor unit was faulty as the spare attached to my indoor was extremely running well

The recent generated service request reference id is hyd[protected]. This request was closed without the outdoor unit being delivered to me.In this instance, i made a call to the

Area in charge (+91-[protected]) and he promised me that my problem would be rectified in two days.

As said by the in charge, i received my outdoor unit and the spare unit was returned back to ms service center. Now, i’m still facing the same issue with my outdoor unit which seems that the issue has not at all been addressed till now

This pathetic service is indeed regrettable and highly non business like. On account of your aforesaid dereliction of duty and failure and neglect to rectify the same i have suffered losses/ incurred expense and mental peace disturbing the midnight sleep daily leading to continuous headache (Migraine)

The authorized service franchise for videocon, is liable to compensate to me. You are hereby finally called upon to

1) replace the outdoor unit with a brand new one (Or)

2) pay compensation for financial loss/interest suffered due to your negligence with interest

Failing which i shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid amount such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of the consumer protection act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note.

Place: hyderabad

Dated: 22 - may - 2016 (Vineesh t)

Ph: [protected]