Videocon — Refrigerator 190 ltr

Website:

'Videocon Customer Care'

Dear team,

Complain is not resolved please resolve the same on urgent basis else will leads to consumer form …


Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

From: harshit pathak [mailto:harshit. [protected]@vgmail.In]
Sent: friday, february 19, 2016 10:22 am
To: chetan khakhkhar /rclg/ibank/jmngr; 'videocon customer care'; dinesh. [protected]@vgmail.In
Cc: arvind. [protected]@vgmail.In
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Dear dinesh ji,
Plz resolve the issue on priority


Thanx & regards | harshit pathak | corporate-service : pan india escalation
_
Videocon ind. Ltd. | # 296, phase-2, 4th floor, udyog vihar, gurgaon - 122015 | “think speed”
 please do not print this e-mail unless you really need to.

From: chetan khakhkhar /rclg/ibank/jmngr [mailto:chetan. [protected]@icicibank.com]
Sent: friday, february 19, 2016 10:18 am
To: videocon customer care; dinesh. [protected]@vgmail.In
Cc: arvind. [protected]@vgmail.In; 'harshit pathak '
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Yet there us bi resolution …..


Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

From: videocon customer care [mailto:[protected]@vgmail.In]
Sent: monday, february 08, 2016 7:11 pm
To: chetan khakhkhar /rclg/ibank/jmngr; dinesh. [protected]@vgmail.In
Cc: arvind. [protected]@vgmail.In; 'harshit pathak '
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Dear customer,

Thank you for taking the time to write to us.

We deeply regret for the inconvenience caused to you.

We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.

For any further assistance please write us back or call on our branch service manager mr. Dinesh luhar - [protected]


Aside:- mr. Luhar kindly look into this matter and revert with status.

Regards,
Tarun saini
Customer service dept.

Sms help line - type "svc" send to "53030

“connecting together - engaging lives - reaching a new high”

From: chetan khakhkhar /rclg/ibank/jmngr [mailto:chetan. [protected]@icicibank.com]
Sent: monday, february 08, 2016 4:51 pm
To: videocon customer care; arvind. [protected]@vgmail.In
Cc: [protected]@vgmail.In
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Still there is no movement to resolve the same ….

Should i choose consumenr form to resolve the same???

Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

From: videocon customer care [mailto:[protected]@vgmail.In]
Sent: thursday, january 28, 2016 7:25 pm
To: chetan khakhkhar /rclg/ibank/jmngr; arvind. [protected]@vgmail.In
Cc: [protected]@vgmail.In
Subject: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)- raj[protected]

Dear customer,

Thank you for taking the time to write to us.

We deeply regret for the inconvenience caused to you.
Further to your concern we have forwarded the issue to the concerned department and assure you that an immediate step would be taken in this regard.
Our service engineer would definitely get back to you at the earliest.
For any further assistance please write us back or call on our area service incharge mr. Arvind vora-[protected]

Aside:- mr. Vora kindly look into this matter and revert with status.


Regards,
Sunita
Customer service dept.

Sms help line - type "svc" send to "53030

“connecting together - engaging lives - reaching a new high”

From: chetan khakhkhar /rclg/ibank/jmngr [mailto:chetan. [protected]@icicibank.com]
Sent: thursday, january 28, 2016 5:15 pm
To: [protected]@vgmail.In
Subject: re: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)

Still following complain has not been resolved and till date nobody from agency has attend the call.. Will lead to escalations to consumer form in next 24 hours …


Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

From: chetan khakhkhar /rclg/ibank/jmngr
Sent: wednesday, january 13, 2016 3:58 pm
To: [protected]@vgmail.In
Subject: complain for model number va 203 pg2 fda 190 ltr (Jamnagar gujarat)

Dear team,

I had purchased above refrigerator on 27.04.2015 and in this last month i have faced lots of problem on quality part of refrigerator in terms of compressor and glas gate. Several time your representative visited my residence and ensure that problem is resolved but still as on date glass gate is not properly working and it is in improper condition so a kind request to take necessary actions to replace the same else compulsorily i have to take some legal actions. Details of the model as below

Name of purchaser : chetan c khakhkhar

Name of distributors : mehta sales corporation, p n marg, jamnagar

Bill no : 763 (27.4.2015)

Model : videocon 190 ltr

Bill amount : rs 10100/-

Serial number :[protected]


Chetan c khakhkhar
Branch manager
Grain market
Jamnagar
[protected]
Chetan. [protected]@icicibank.com

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"print this mail only if absolutely necessary. Save paper. Save trees."
"the information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of this e-mail and any attachments. Please also note that icici bank or its subsidiaries and associated companies, (Collectively"icici group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the icici group unless the sender does so expressly with due authority of icici group. Before opening any attachments please check them for viruses and defects and please note that icici group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation."
"print this mail only if absolutely necessary. Save paper. Save trees."
"the information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of this e-mail and any attachments. Please also note that icici bank or its subsidiaries and associated companies, (Collectively"icici group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the icici group unless the sender does so expressly with due authority of icici group. Before opening any attachments please check them for viruses and defects and please note that icici group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation."