[Resolved] Videocon — Wall mounting not provided

alamnuri

from Ahmedabad, Gujarat

Address:

Thane, Maharashtra, 401303

I purchased videocon lcd tv model no. Vju32hh18xah from vijay sales virar branch on 14-aug-2016. On 15-aug-2016 the tv was delivered to my house. When the technician came to install the tv on the wall, it was found that there are no latches/socket at the back of the tv which will enable it to be mounted on the wall. The technician said that it may be a manufacturing issue. While purchasing your salesman said that its a tv which can be mounted on the wall.

I called vijay sales and explain the issue to them. I was informed that the tv will be replaced on 17th aug. However nobody came to my house with the new tv. When i called i was informed that it will be replaced on the 18th august.

Please don't promise something that you cannot do.

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Sep 24, 2016

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Videocon Industries Customer Care's response Dear alamnuri,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team