[Resolved]  Vivo Mobile India — In warranty mobile.. And they are not resolve my problem

Address:Ludhiana, Punjab, 141007

I purchased my vivo v1 phone in jan 2016.. Company gives me one year manufacturing warranty. But my phone do not support 4g network in my home or other internal areas.. While my bro. Have vivo y51 l model and he use same jio sim card and enjoy very high speed internal in my home.. Despite my phone not receive 4g signals... And have weak signal receiver... First i complained it to service center.. They refresh and update my phone but it gives me the same problem.. Then they suggested me to go jio head office in ludhiana and check your signal strength in your area... And i went there and did this... They verify signal and jio sim technesial said me,, its my phone's fault... After that, vivo complaint again and after 4 days a mobile engeenier visited in my home... And he said its manufacturing defect of vivo v1 model,, and he will appleal and complaint to company which is in china... And today there are 20 days after all and they do nothing regards my complaint... Sir now u can do something for this... Its company fault for make vivo v1 model with weak 4g signal receiver... I was spend 15000 for it..in this price i can purchase best 4g smartphone... Thank u very much.. Navjot singh, ludhiana.. Ph..[protected]
Was this information helpful?
No (0)
Yes (0)
Jan 23, 2017
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2016
Vivo Mobile India Customer Care's response
Hi Navjot Saini, as per the telephonic conversation, we will get back to you shortly
Verified Support
Nov 29, 2016
Vivo Mobile India Customer Care's response
Hi Navjot Saini, as per the telephonic conversation, please visit the service centre, so that we can help you accordingly.
Dec 18, 2016
Updated by Navjot Saini
Dear sir/madam i visited vivo center on 16-12-16 ..they changed pcm semi product fm board of my phone ..but still i face same problem in my device..please make another solution for it..and arrange a call back for me...thanks...
Verified Support
Dec 21, 2016
Vivo Mobile India Customer Care's response
Hi Navjot Saini, as per the telephonic conversation, required information has been provided to you.
Dec 21, 2016
Updated by Navjot Saini
See no network in vivo v1 ..

Dec 21, 2016
Updated by Navjot Saini
Same sim card in vivo y51 L phone in same area...giving good network and high speed internet...

Dec 21, 2016
Updated by Navjot Saini
Same 4g sim card in Samsung Mobile.. Receiving good signal strength in Indoor area

Dec 21, 2016
Updated by Navjot Saini
Another airtel 4g sim card in vivo v1, , faced same problem.. No network in all 4g sim cards...

Dec 21, 2016
Updated by Navjot Saini
Airtel 4g- no network..

Dec 21, 2016
Updated by Navjot Saini
While, vivo y 51 access full network by using all sim card..Now it works on jio sim card...

Verified Support
Dec 23, 2016
Vivo Mobile India Customer Care's response
Hi Navjot Saini, we tried to contact you many times but there was no response from you.
Complaint comments 

Comments

I visited vivo service center and they changed fm board of my phone..but still it gives same issue...they says vivo v1 has manufacturing isuue like this...so ita my fault .please change my phone in other model or rufund my money...thats not fare...
Typing problem and error is occur in my mobile, this mobile hang and very slow process .i feel very bad to use this vivo v3 mobile ..this mobile typing is one of the worst and the system is hang. So please solve our mobile problems

Vivo Mobile India Customer Care's response, Dec 23, 2016
Verified Support
Hi Mkm Sarath, please share your contact number and details on our official mail id that is [email protected]
Hi sir I lost my new phone vivov3 imei:[protected], [protected] serial no:AXX3PI06AOC my address d.no:12-1454 vengalareddynagar chilakaluripet guntur(D.st) cell:[protected]plz help me sir

Vivo Mobile India Customer Care's response, Jan 10, 2017
Verified Support
Hi nagaraju.palepogu, as per the telephonic conversation, will get back to you shortly in your preferred language.
Vivo Mobile India Customer Care's response, Jan 23, 2017
Verified Support
Hi nagaraju.palepogu, as per the telephonic conversation, required information has been provided to you.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vivo Mobile India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    82%
    Complaints
    1040
    Pending
    198
    Resolved
    803
    Vivo Mobile India Address
    Plot No. 54, 3rd Floor, Delta Tower, Sector – 44, Gurgaon, Haryana, India - 122003
    View all Vivo Mobile India contact information