Vodafone India — customer handling

Address:

Chennai, Tamil Nadu, 603210

I raised a complaint on Data & calls issue been faced in Urapakkam on Jan 31 st after an week issue been observed by myself. Still issue not resolved by your technical team
Ticket number:[protected] I am unable to make and receive calls and use my 25 GB data due to this. I kept asking for an update with CUSTOMER CARE and technical person spoke to me on 1st Feb and asked to use the sim on different mobile and explained him its done and issue is faced only in Urapakkam not other places. Issue is been faced for 3 mobiles includes Nokia basic phone. Issue is like while connected to 4G no data and calls able to done, incoming calls get freezed and call takes 10-15 mins to get connect on 4g. Tried on 3g services it takes 10 mins calls to get connect. I was able to connect calls while on 2g network. They said their is an issue in local end and confirmed working on it. I can't use 2g for my work

I work as Cyber forensic analyst I need high speed internet access mostly thats why choosed Vodafone.

Really i got frustated of your service that i came across in vodafone store chromepet, Executive who handled me was Mr.Mohan who was answering lothagically and showing response in an attitude way not in an customer support person. I waited in store frm 11:45 and got called by 1PM which almost 2 hours of wait. I requested him to change my postpaid to prepaid he replied to me like go no and come back on 23rd of next month as billing date is on 20th it was like an order he was not ready to ask why are you changing. Later i explained my issue he raised his voice and asked show me the message you received it was like interrogating me. He kept saying no one else complaint about this and no issue been logged for this he was pointing to me as i am an Liar. He kept saying go and come back next month he can't help on this. He was pointing someone else and saying he too from urapakkam he is not reporting any issue. He kept saying no one else reported if so we might have got plenty of calls in Tambaram office. CUSTOMER CARE executive confirmed there is an network glitch happend in Urapakkam tower. He not even checked the ticket and kept pointing only you are facing the issue he might have thought i am pointing for waiver this issue if so i would have paid by bills today. I was planned to move to prepaid from postpaid. He didn't respect my designation and replied lothagic i could have raised my voice or physically exhausted at my situation bein polite other customers should not get panic of my activity.

I am really frustrated and walked away immediately from the store and called CUSTOMER CARE and explained and requested to take an cancellation request of my three numbers and they were polite and transfered CALL TO senior person Mr.Sabari he logged an complaint[protected] he said action will be taken against the person in store.

Why do i need to submit my proof again for prepaid connection, already number is being linked with aadhaar card he gave an great explanation which PM could give award for that.

I want to know whether proper training been given to executive about politeness and handle the way. How can he be rude and irrespectful and laid over by words.

So far everyone aware Airtel is looting data pack and no response to customers in that list Vodafone was good so far being straight and giving more offers and good response to customers but now i came to know its no longer.

All i wanted is to move myself to prepaid from postpaid or cancel my service immediately. Sure no longer to visit the store and use vodafone and recommend to anyone.

Ruined your service and name been maintained of ### in store. If he wants to stand up and raise voice and top of the customer have him and get ruined your name of such an pathetic person in store.

If no action from your end i am ready to port to anyone other network or cancel the number.