[Resolved]  Samsung — Washing Machine not working

Address:

Thane, Maharashtra

Hi,

Thanks for your representative Neetu Singh's reply against my mail Dt. 25th Aug,2013 and visit of your technician.

I am not satisfied with the kind of response/ reply I am getting from the company.

Even after my request through mail no visit of any Sr. Engineer to ensure that the problems which are coming in the machine, one after other will not arise in future.

With ref. to my earlier mail, It is again to recap that four - five months back also a technician had visited and checked the machine and repaired it.

And again new problem arise.

On the basis of previous bitter experience I do not have any trust on the kind of technicians representing SAMSUNG.

As a consumer why I bare with the problematic machine which is having problem after every 2-3 months.

I had spent to buy expensive washing machine of a brand like 'SAMSUNG' to get value for money and not to get involve in recurring expenses within 3 yrs from purchase.

Who will take guarantee that the machine will give quality/ error-free service and will not repeat another issue in next 2-3 months, if the actual problem is the quality problem of the product.

Kindly arrange to resolve my issue as early as possible.

Regards

Alok Anand