[Resolved]  Whirlpool India — Back side damage

Address:	122001
Website:	www.whirlpool.com

Hi,

I purchase refrigerator on 25th june'16 from vijay sales gurgaon which has delivered me on next day, after that on very next day your executive deepak had come for demo but there was an issue found in the machine as it is damaged from back side therefore i have mentioned the same on his feedback form. After that i received a call from whirlpool and they assured me to replace the machine in next 10-15 day resulting another executive umesh has visited on my home for inspection of damages and he was agree for the same and again he assured me to replace the machine in 10-15 days by forwarding the issue on higher department.
Also he suggest me not to call on customer care unless or until he would not give the proper response therefore i made a call him before 4-5 days but he gives me another no of jatin and jatin has diverted me on this [protected] for replacement i have called on this number many times but there is no response from this number at least once.
Then again i have called to customer care executive ankit but he also diverted me to same number hence i denied to call this number and forced him to raise my complaint and he raised a complaint hr/p/[protected] but still there is no response so please help.

Would request you please have look in to the matter and resolve the same asap.

Regards,
Ram narayan
[protected]
Cust id - hr[protected]