Whirlpool India — Daged Refrigerator delivered and not replaced

Whirlpool home appliances giving False commitment and information after delivering damaged products and also not registering complaints against dealers Snehanjali & Customer care agents Rahul, Dinesh, Alfia, Faisal Sheikh & Branch Manager Reshma More. I had purchased a Whirlpool double door refrigerator from ‘SNEHANJALI MALL’ at Mira Road (east). This dealer delivered the product on 15th June 2015 in the noon in spite we requested them to deliver it in the evening and when they delivered the product it was known that the product is damaged, immediately we brought this to the notice of the delivering person and Mr. Bhushan at Snehanjali Mall by calling him up. The delivery man never answered the call after that also Bhushan clearly deny the responsibility and started talking rudely with us and said you can take this up to any consumer court and whirlpool they are not responsible. And gave the false number of Whirlpool which was[protected]incorrect number provided by Bhushan) From the website http://www.whirlpoolindia.com/faq/customer-care I could find correct numbers and called on 60008558 where Customer care executive Mr. Rahul spoke with me (between 1 to 2:30pm) . I asked him to lodge a complaint for replacement of a damaged product delivered to us. So he agreed and asked me to note down the complaint number which was MB[protected] and said the service engineer will visit in 24 hours and replace the product. I was shocked when I called up for follow up on next day on 16th June 2015 when I came to know that this is a complaint registered for Demo. I spoke with Dinesh (between 1:30 to 230pm) and the call went on for long duration. I requested Dinesh to note my complain to my surprise he informed we cannot take replacement complaints and asked me to talk to Ms. Reshma More[protected] as they cannot register my complaint for replacement on call strange but this is the response I received on the 3rd day of delivery of the product. On the same call I wanted to register a complaint on their registered Dearler Snehanjali and their customer care executive, they did not register my complaint on top of that they kept transferring calls to their senior first Ms. Alfia & then Faisal Sheikh who also upfront refused to register any complaint not they were ready to give any reference number against all the blunder they kept creating around on the call all these 3 days. Also I was trying to call up Reshma their so called branch manager to attend my replacement complaint the number was not available since then. Finally when I could connect the call next day she said she has received this information 2 days back and still no service engineer is assigned to visit the place. Its already 3 days we have not been able to refrigerate any food item as we were advised not to turn on the machine in case of replacement request, so there was lots of stuff that is split as we cud not store it in a cooler place. Our old Godrej fridge was taken by the same dealers man on the same day of the visit of delivery. Also I want to add that the delivery was asked in the evening time but the delivery man unexpectedly cam in the afternoon, that created all the more hassel as there was no one to help the recipient to manage all the stuff as she is an aged lady and cannot manage many stuff at the same time. All the Issue and complaint is against below list: 1- Snehanjali – Dealer at Mira Road East 2- Mr. Bhushan (Employed at Snehanjali) 3- WhirlPool India – Name of the Product Owner 4- Mr. Rahul – WhirlPool customer care Executive 5- Mr. Dinesh – WhirlPool customer care Executive 6- Ms. Alfia – Senior to Dinesh at WhirlPool customer care 7- Mr. Faizal Sheikh – Senior to Alfis at WhirlPool customer care 8- Ms. Reshma More – Branch Manager at WhirlPool India for not takiny action on the issue highlighted 2 days back when it was addressed earlier (her contact details[protected]