[Resolved]  Whirlpool India — Non-Compliance of AMC contract No HP15 710544

Dear Concerned Person I have a Whirlpool Washing Machine[protected] H 7.2 kg which I purcahsed on 26.05.2013.My Extended warranty period expired on 26.05.2015. I opted for a Home Care Plan after paying a cheque of Rs 2610 dated 21.08.2015 drawn on HDFC Bank on 21.08.2015.My contract No. is HP15 710544 . On 01.09.2015, my washing machine "SPIN" system showed error 5501.I called the customercare on[protected] registering a complaint for same.My SR number is GB[protected].I was promised that as my product is under warranty i shall not be required to pay any visiting charges and my Machine parts which are covered as per Plan shall be replaced. The engineer did visited me .After examining my Machine he told me that the PCB needs to be changed but the same shall not be covered under AMC Plan No.HP15 710544.I was told that the company doesn't entertain any claim under AMC within 1 month of date of Contract.The same fact is no where on the Home Care Plan Booklet and neither was communicated to me at the time of AMC Contract. I asked him to talk to his senior.To my suprise what his senior (Indirapuram area head) told me was totally unacceptable for any customer.He said that I have knowing got the AMC done of My Product which was defective(as per his assumptions) on the very day when I Booked the Contract i.e 21.08.2015. I have some questions for him: Firstly, are these the business ethics of Whirlppol staff to deal with Customer???? Secondly, if my Machine was defective then I must have lodged a complaint with WhirlPool.I request you to check your system records for any compalint registered by me during 01.01.2015-31.08.2015?????? Thirdly, why would I keep a defective machine for 10 days, just to take the advantage of AMC?????? Moreover he said that my contract would be withdrawn and my amount refunded and I would have to pay for PCB and other related expenses. Well, if that is the case then my does Whirlpool makes such AMC Plan which it itself cannot follow.why am I being asked to cancel my AMC Contract???? I am really shocked with the kind of resolution i have been suggested. Request someone to help me with the same. Regards Annu Agarwal [protected]