[Resolved]  Whirlpool India — refrigerator repair issue

Address:

Mumbai City, Maharashtra, 410206

I have a 5 months new double door fridge, purchased from vijay sales panvel, which is from whirlpool. Few weeks back its defrost button was accidentally broken, for which i have filed a complaint at the number:[protected]. After my registering my complain, they provided me the number for harsh enterprises located at kamothe[protected]. After informing them, their technician reported at my place to check the fridge after 3 days. He left without any repair or maintenance done, since parts were not available. This was informed to me on 30th march. They also said the mentioned part will be received by next friday. Which did not happen and there was not intimation given by them to me. After rigorous follow up they have asked me to wait for another week.
This is the most pathetic customer service i have ever experienced in my life. Now i am not getting cold water to drink since my fridge is just a show piece. Thanks for such wonderful service provided by whirlpool. This brand will never be promoted by me to any person. No matter dead or alive.