[Resolved]  www.HomeShop18.com — Product not Delivered and it has become 3 months Cash Refund is not done

Address:

Thiruvananthapuram, Kerala

Sir, I have cancelled the my Order No.[protected]SubOrder8939 no. 6909) on October 10th which i have booked on October 7th. The customer care executive told me that the order was cancelled. He told me that if the product arrives to my house, just reject to accept it. The parcel will be deliverd back to the seller and my cash will be credited back to my Bank A/c within 7 days. I got the First Complaint No.[protected]. But i got an e-mail showing the product was sent through Speed post to my Address. Courier Company Name : Speed Post Delhi - 906A101 Tracking Number : EQ[protected]IN When the parcel arrived at my post office, the postman called me and i told him to return it back to the sender as told by the customer care executive of HomeShop18. After some days i got another e-mail showing the product was delivered to me. When i check the speedpost Tracking Number, i came to knw that the product was delivered to the seller's post office at Delhi. So, I called the customer care of HomeShop18 and he told me that their senior executive will call me to tell about the transfer of Cash to my A/c... and I got the Second Complaint No.[protected] on November-4th. But, nobody called me and i used to call the customer care after every 3 days. In the HomeShop18 website, it is showing that the item was delivered to me. It has become 3 months and I am not getting any response from the HomeShop18 online Shopping Website. This was First and Worst experience i got from an online Shopping Website. They are just trying to cheat me. In my enquiry, the product was delivered back to the Seller's post office (pincode:110002) at NewDelhi itself and there is the record in the postoffice. 2 weeks before, when an executive of HomeShop18 called me told me that their courier boy will come for physical verification in my house. I didn't get the logic of physical verification of a product in Kerala which was actually delivered in Delhi. I asked him to enquire about the parcel at the postoffice from where it was send? India Post is one of the best trusty organisation of India Government and homeshop18 is not interested even enquire about the product at the post office from where it was send through SpeedPost. After that call, no calls and no courier boy came. Please, take an action ASAP! Regards, Revathi Brahmanandan