[Resolved] Xolo — about bad handset and service centre

himanshu0123

from Mumbai, Maharashtra

Address:

Yamuna Nagar, Haryana

i purchase a xolo q1000 opus in april 2014 ..my handset imei no is [protected] ..my handset display is very faulty it dead 3 times in these months ..each time ur service centre take more than 20 days to replace it ..today my handset display is again dead ..when i go to ur yamunanagar service centre namely Grover communication they not behave properly with me and just say they will check and can't do anything ...i m very disappointed to this bad handset and ur service centre ..i want a new proper handset otherwise i will go to consumer court after ten days .. i m very disappointed to ur xolo company ..pls take appopriate action otherwise close this bad company ...

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Complaint marked as Resolved

Verified Support

Dec 10, 2014

Xolo Customer Care's response Dear Mr. Gupta, Greetings of the Day! Thank you for writing to XOLO. We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone. This is in reference to your post dated 02.12.2014 regarding XOLO Smartphone (Q1000 Opus); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Verified Support

Dec 16, 2014

Xolo Customer Care's response Dear Mr. Gupta, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 02.12.2014 regarding XOLO Smartphone (Q1000 Opus); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please get in touch with the respective service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in