[Resolved]  Xolo — Battery problem

Address:

Vadodara, Gujarat

Hi! I am Varun Joshi, from Vadodara, Gujarat. I have purchased a new Xolo Q700 on 11 Dec 2013 from SK Mobiles, Vadodara, it has very good features and infact i have recommended my friends for Xolo Q700 as a result now we have 5 Q700 in our group, but apart from features it has very low battery quality it drains from 100% to 40% very quickly in few hours of GPRS and gaming use. I am facing the same issue of battery draining but now it was different because it started draining like anything it comes 100% to 20 % in 1 or 2 calls from device.So, i decided to complain to SK mobiles, i guided me and sent me to your service center.I visited service center of XOLO but the i did not get proper response they said the battery is swollen and it is a physical damage because of over hitting, so it does comes in warranty, if the battery drains from 100 to 20 % in one calls so i have to charge the battery, so because of that it over hits so that is not my fault. Due to batteries inefficiency it got damaged. I also have word with the customer care representatives Mr. Mitesh and Mr. Harjit Singh. They failed to give me the proper response and failed to solve my problem and, Mr. Mitesh have disconnected my phone on going conversation, Mr. Mitesh and Mr. Harjit singh were failed to give Nodal officer no and email address. I can complain to the trai for this misbehaviour of your customer care representatives. I am requesting you to change the battery ASAP. Battery serial no: HT13G0003181 Thanking you in anticipation.