[Resolved] Xolo — Battery Problem Q1200

Preetixolo

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

My name is Preeti, have prchased Xolo Q1200 in Aug'2014. Within 2 months it's battery got swollen. Even after it's in warranty period, customer care people are refusing to replace it with free of cost. Please suggest. I am very disappointed with Xolo Service & Products & Find it worthless. if no reply or services has been received, then have no option other than filing a case in consumer court. [protected]@gmail.com

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Complaint marked as Resolved

Verified Support

Nov 06, 2014

Xolo Customer Care's response Dear Ms. Preeti, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 06.11.2014 regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint.In addition, we would like to inform you that battery bulging/ swollen issue considers as a physical damage case and company reserve the rights to apply the charges for repair. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in