[Resolved] Xolo — Complaint against xolo service center and xolo phones

mr. Raaz

from Mumbai, Maharashtra

Address:

Raigad, Maharashtra, 410203

I have submitted my phone to Smrnika Enterprises, panvel(xolo care)on 16 jan 2016 for power button issue it was then under warranty, Recieved back from them on 3 march 2016 after repair. It worked good for 4 days again faced issue with volume key and charging point problem.so submitted back to them again on 15 march 2016.i have not recieved my phone from them till now.They wont reply to my call or any other efforts made by me to reach them. I have also registered complaint with xolo care about same (complaint no 1131009) they are also not taking any steps to make any thing clear whether i will get my phone back or not, or any date to collect my phone, Xolo care (Smrnika Enterprises, panvel[protected]is very irresponsible and not taking any measures to resolve this. Help me with it ASAP.

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Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2016

Xolo Customer Care's response Dear Mr. Raaz Greetings of the Day! This is in reference to your email dated 26/04/2015, regarding your XOLO Smartphone. We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention. To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you. Warm Regards, Satyaveer Yadav XOLO Care www.xolo.in

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Comments

navnath bhavle

I want replace my phon becoz i am taken xolo cube at 7000 but phone using 5 minuts so hot i want new phon xolo era 4k

Xolo Customer Care's response, May 10, 2016

Verified Support

Dear Mr. Bhavle,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number with suitable timing to call you.
For any further query or feedback, please contact us at [email protected]
Warm Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in