[Resolved] Xolo — Complaint against xoloQ700i mobile

poonam26

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

hello sir/ma'm I have bought xolo Q700i ( workorder number:[protected] IMEI number [protected]) mobile on 31/03/2014 but it was giving problem within 1 month only, so i approached to customer care in Thane center on 24/05/2014 they said problem is with mother-board and will get it from Delhi, you will get your mobile within 20 days but now almost 40 days are gone and they still not operating my mobile and if i call them they simply ignore me. This was very bad experience with customer care.If you are not able to repair my mobile then give me new product or refund my money soon. If you are giving this type of service to your customer then surely you will not survive in the market. I want my mobile should repair within 4 days and if you are still not giving proper service then we need to take strict action against you. So operate my mobile within 4 days or give me new product. waiting for your reply.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2014

Xolo Customer Care's response Dear Ms Poonam Thank you for giving us a chance to assist you. This is in reference to your complaint dated 17.06.2014 regarding XOLO Smartphone Q700i. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in