[Resolved]  Xolo — complaint of mobile x olo a 600

Address:New Delhi, Delhi

Sir I purchased a mobile xolo a 600 on 21.10.2014 from Jain Communication Nehru Market West Sagarpur New Delhi - 46 even the day after of purchase i am facing the problem of touch screen as it was not properly working on taking the photo. I approached the shopkeeper on 22.10.2014ut he did not solve my problem and not given me any satisfied answer. Even after i searched the service centre o[censored]ttam Nagar. I contacted the service centre Mayank Services, WZ-168, 1st Floor, B Block Arya Samaj Road, Uttam Nagar on 28.10.2014 but their the Service engineer Mr Pankaj, age around 18-20 did not attend me properly and not solve the issue of my phone. Sir it is requested to resolve my problem whereas my set was to be replaced within a week time, the service engineer Mr. Pankaj of Mayank Services, ([protected] mobile no. Of service centre) did not attend me properly or not tell the process of replacement within in a week. Sir it is around 6months of purchase of mobile i am still facing the problem of same. Sir it is requested to get my hand set replaced or repaired to help me Thank Devinder Verma ([protected] mobile No.)
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Complaint marked as Resolved 
Verified Support
Mar 18, 2015
Xolo Customer Care's response
Dear Mr. Verma, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 05.03.2015 regarding your complaint for your XOLO Smartphone (A600). We request you to kindly pay visit to any of our XOLO service provider nearest to you for satisfactory resolution on your complaint. In addition, request you to share the work order number which will be given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in
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