[Resolved] Xolo — Complaint regarding the Service centre

sathyanathanau

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I bought a new mobile Xolo Q2000 on 13/02/14, (IMEI No.: [protected]). Within two months, I faced problem with touch for which I gave my mobile in the nearby Xolo Service centre “I Globe Systems Pvt Ltd., Nungambakkam, Chennai – 600034” on 10/06/2014 but till date (03/08/2014) they are dragging. I would like to know whether it is an authorized service centre of Xolo or am I with any fake agency. They promised me that they will deliver the mobile within 20 days from the date of complaint (10/06/2014), but it is been more than 54 days from complaint and there is no response from them. I would like to get my mobile serviced within two working days from today (03/08/2014) or else I have decided to file a complaint against the Xolo Service and Xolo Mobile Head office. Hope I expect proper response from your side at the earliest. Note:- Here with attached my Purchase bill and Xolo Manual Job Sheet.

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Complaint marked as Resolved

Verified Support

Sep 27, 2014

Xolo Customer Care's response Dear Mr. Satya Thank you for giving us a chance to assist you. This is in reference to your complaint dated 03.08.2014 regarding XOLO Smartphone Q2000. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in