[Resolved] Xolo — Complaint-- service issue

Anuraag03

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Dear XOLO care, I am using XOLO Q1000 from last 10months & then I got a problem in handset operation—as per work order number –[protected] the problem is “on black background showing 1 line on Display”. I had submitted my mobile hand set for repairing on 21/08/2014 at Sukhrali, Gurgaon service center & they said that as per process it will take 15-20 days time, & then they will revert me, But till date I haven’t received any communication from them & when I call them every time they says they have no update and it may take more time. Its almost month that I submitted my handset but still I have not got any update. Handset details: Model Name : XOLO Q1000 IMEI No. : [protected] Warranty Status: Yes With this poor service I will not recommend my friends to buy any handset of Xolo. Please share your escalation matrix asap. I already had a word with my lawyer and he suggested me to wait till another 48 hours for a constructive response from your end. Anurag [protected]

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Complaint marked as Resolved

Verified Support

Oct 17, 2014

Xolo Customer Care's response Dear Mr.Anurag, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 29/09/2014 regarding XOLO Smartphone Q1000. As per our telephonic conversation with you regarding your complaint, it has been confirmed by you that you already collected your handset from the service centre and its working fine. Hence, request you to kindly observe your handset and if you will face any issue then feel free to contact us. Warm Regard’s Bharti Singh Rawat XOLO Care www.xolo.in

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Comments

Anuraag03

from Gurgaon, Haryana

With this poor service I will NOT recommend my friends to buy any handset of Xolo.

Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Anurag,

Greetings of the Day!

Thank you for addressing your concern to us.

We sincerely regret the inconvenience caused to you on your dealing with XOLO Smart Phone.This is in reference to your email dated 29.09.2014 regarding XOLO Smart Phone Q1000; We would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.

Warm Regards,

Bharti Singh Rawat
XOLO Care
www.xolo.in