[Resolved] Xolo — Complaint xolo q700s ringing volume is terribly low | |||
I purchased a new xolo q700s online from snapdeal.com on the "6th of september 2014" and discovered that the ringing volume is terribly low. I cannot hear the phone from 6-7ft distance. for example, My wife had the phone in her purse who was riding pillion on my bike. I rang her phone to test, but she wasn't able to hear the ringtone. I feel I've been cheated. Please let me know your suggestions on how to proceed Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Oct 14, 2014 Xolo Customer Care's response Dear Mr.Syed,
Greetings of the Day!
Thank you for addressing your grievance to us.
This is in reference to your email dated 13.10.2014 regarding your complaint for your XOLO Smartphone Q700S. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Bharti Singh Rawat
XOLO Care
www.xolo.in
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 4 Comments | |||
Comments
Hi,
I have already visited the service centre http://www.justdial.com/Bangalore/V-R-Info-Service-%3Cnear%3E-Indiranagar/080PXX80-XX[protected]Z5S5_BZ...⇄ and they told that they have replaced the speaker. However, there has been no improvement whatsoever. I spent hours going to them and found no improvement at all. Trust me, I will "sue your organisation in a court of law" unless you return the amount that I paid in full. Please do not take the trust of the customers for granted. This is a very basic feature that everyone wishes to have. Even simple handsets worth Rs 1000 ring much better. Please return my amount in full. Let me know as soon as possible. I have to taken out my valuable time to visit your service centre. The gentleman told that this is the max vol available and it is the same problem in all XOLO handsets. I will not tolerate this handset. I have paid Rs 8000 of my hard-earned money. Please let me know the future course of action from your side.
Thanks
Faisal
I have already visited the service centre http://www.justdial.com/Bangalore/V-R-Info-Service-%3Cnear%3E-Indiranagar/080PXX80-XX[protected]Z5S5_BZ...⇄ and they told that they have replaced the speaker. However, there has been no improvement whatsoever. I spent hours going to them and found no improvement at all. Trust me, I will "sue your organisation in a court of law" unless you return the amount that I paid in full. Please do not take the trust of the customers for granted. This is a very basic feature that everyone wishes to have. Even simple handsets worth Rs 1000 ring much better. Please return my amount in full. Let me know as soon as possible. I have to taken out my valuable time to visit your service centre. The gentleman told that this is the max vol available and it is the same problem in all XOLO handsets. I will not tolerate this handset. I have paid Rs 8000 of my hard-earned money. Please let me know the future course of action from your side.
Thanks
Faisal
Xolo service center
I have some problem in my xolo mobile and i have deposit it from xolo service center and after 3 months there are no any response about my mobile. they told that parts are not available.Touch not Working Proper
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team