[Resolved]  Xolo Customer Care — auto matic creak develop on screen corner

Address:Raigarh, Chhattisgarh

dear sir, I have purchased a mobile from sneepdeal.com on line. Mobile is running ok some times but from some time it gives hang screen clean automatic or camera not working automatically .then after sweetch off and sweetch on the problem resolved. but on 06.07.2015 I have charged the mobile and put it in the pocket of refegerator that is daily practice.But on the date I have found creak in the corner of the set of the screen, but after that some time set is working but after 1.00pm the set is not working. I don"t know what is the problem .I have talked with lockel service centre He seen and said your mobile is creak but not seen any dent but due to company policy I have not repaired it with in warrenty, You have to paid Rs.4400/- for repair approx, But the set is under warrenty. I have talk on your customer care no.[protected] after 14 minuts discussion She said our seiners are busy on other customers, now I con"t talk with you after some time Please call letter. So Please look in to the matter and do faver. Please arrange to collect the mobile through service centre Raigarh, chhattisgarh, and seen it, if it found any demage with your end I have paid the charges, otherwise repair it through warrenty which is under period Thanks with Regards Jaipal Rohilla complaint no. 381851/07.07.2015 through mobile no. [protected]
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Complaint marked as Resolved 
Verified Support
Jul 21, 2015
Xolo Customer Care's response
Dear Mr. Rohilla, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 07.07.2015 regarding your XOLO Smartphone; as mentioned above it is confirmed by service center side that your handset is physically damaged and also like inform you that company reserve the rights to apply the charges for repair. In addition, we request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number with us so that we can provide you the exact estimate amount after post diagnose by the service centre. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care www.xolo.in
Complaint comments 

Comments

Problem was not resolved, now the set is dead no any kind o[censored]se.
Raigarh service centre is werest service centre not behaving well with the customers. He said to prove it that physically not demage, I say that there is no demage mark on the set, but he is not ready to accept it. Saying that you have not given service without payment, what can you do, You can talk any where as you like, Mera kya bigar loge.
I show the set to another service centre, in Haryana Bhiwani, THe service centre perssonel temporeraly repair it and said there is so many manufacturing defects in the set i.e. IC is heating the set very hot so the set is creak but we can" t do any thing in short span of time, because i have no time at their. Now the set is ded not in any kind of work while it is in warrenty.
But what can I do

Jaipal Rohilla
Xolo Q1000S Plus
1. Complaint no:381851/07.07.15
387868/13.07.2015
2. Snapdeal complaint no:04142448/20.07.15
03. work norder no. is:[protected]/26.08.15
1
RETAIL INVOICE
INVOICE NUMBER :FEF914/14-15/11820 INVOICE DATE :09-JAN-2015
SELLER BUYER
GREEN MOBILES
NO.369, SARATHY ARCADE, 13TH CROSS, 30TH MAIN CT BED EXTENSION,
BANASHANKARI 2ND STAGE,
CITY BANGALORE / STATE KARNATAKA
PIN 560070
COMPANY'S VAT TIN : [protected], [protected]
COMPANY'S CST NO. : [protected], [protected]
JAIPALL.ROHILLA
NEAR ASHA THE HOPE, PATRAPALI, RAIGARH, CHHATTISGARH
CITY RAIGARH / STATE CHHATTISGARH
PIN 496001
MOBILE [protected]
DISPATCHED VIA FF-BANGALORE DISPATCH DOC. NO. (AWB) F991L0941725
S.NO. ITEM DESCRIPTION QTY RATE TAX AMOUNT
1 XOLO Q1000S PLUS BLACK
ORDER NO.: [protected]
SUBORDER NO.: [protected]
IMEI/ SERIAL : [protected]
1 10425.59
573.41
(5.5 %)
10999.0
TOTAL Rs. 10999
AMOUNT IN WORDS : INDIAN RUPEES TEN THOUSAND NINE HUNDRED NINETY NINE ONLY
DECLARATION
We declare that this invoice shows actual price of the goods described inclusive of taxes and that all particulars are true and correct.
THIS IS A COMPUTER GENERATED INVOICE AND DOES NOT REQUIRE SIGNATURE
2
Declaration Letter Pertaining To Invoice Number FEF914/14-15/11820
To Whomsoever It May Concern
jaipall.rohilla of Near asha the hope, patrapali, raigarh, chhattisgarh, , Raigarh, Chhattisgarh,
496001 has placed the below mentioned order by accepting the terms and condition of the website:
www.snapdeal.com whereby the Customer has agreed that the product(s) purchased through
www.snapdeal.com will be utilised strictly for personal use and it will not be sold, resold, bartered or
in any way used for any commercial purposes or for profit.
Invoice Number Quantity Product Description
FEF914/14-15/11820 1 XOLO Q1000S Plus Black

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