[Resolved]  Xolo — customer Service centre not responding

Address:Mumbai City, Maharashtra

Dear Team, Pls Help me to get out of this problem, I had submitted my xolo phone Q600 for repairing at Thane Service centre service centre Dt 7-8-2014 work order no[protected], service centre no is [protected] which always shows busy they never call back to customer, and their Area manager Mr.Prashant his no is [protected] never pick ups the Phone i think he didnt deserve this post sitting at this position and not attending customer calls, i had called him minimum 50 times but he never picks up the call nor calling back, i had mailed them 4 - to 5 times but they never reply on the same, pls help me to get my phone back.. regards Murugan
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Verified Support
Sep 18, 2014
Xolo Customer Care's response
Mr.Mtewar, Greetings of the Day! Thank you for addressing your grievance to us. This is to your email dated 06/09/2014, regarding your Xolo Smartphone Q600. We would like to inform you that your handset has already been for dispatched from our end. Further, we would like to request you to kindly provide us some time our service centre team contact you shortly. Also, we would like to inform you that you may track online through DTDC docket number: V18846562 Warm Regard’s Bharti Singh Rawat Xolo Care www.xolo.in
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Xolo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    91%
    Complaints
    1399
    Pending
    0
    Resolved
    1271
    Xolo Phone
    +91 12 0463 7333
    Xolo Address
    A-56, Sector – 64, Noida, Uttar Pradesh, India - 201301
    View all Xolo contact information