[Resolved] Xolo — Defective Mobile complain

Biju325

from New Delhi, Delhi

Address:

New Delhi, Delhi

I WAS PURCHASED MY PHONE ON[protected].AFTER 10 MONTH MY PHONE HAS DEFECTIVE ( TOUCH WAS NOT WORKING PROPERLY) I WAS SUBMITTED MY PHONE ON[protected] IN TECHNOCARE SOLUTIONS PVT LTD, E-26, CENTRAL MARKET LAJPAT NAGAR FOR RESOLVING PROBLEM. MY PHONE XOLO Q700I IS IN WARRANTY. TODAY I WAS GOING TO SERVICE CENTER FOR COLLECTING MY PHONE, BUT THEY WERE GIVING ME ANOTHER PHONE WHICH WAS ALREADY USED (Q1010I)

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Complaint marked as Resolved

Verified Support

Nov 16, 2014

Xolo Customer Care's response Dear Mr.Biju, Greetings of the Day! Thank you for addressing your grievance to us. This is in reference to your email dated 15.11.2014 regarding your complaint for your XOLO Smartphone. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint.We are unable to track information from your given IMEI number. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Bharti Singh Rawat XOLO Care www.xolo.in

Verified Support

Nov 22, 2014

Xolo Customer Care's response Dear Mr. Biju, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 15.11.2014 regarding XOLO Smartphone (Q700I); as discussed earlier we would like to inform you that we have dispatched the handset and same has been received at the service centre. So, request you to visit respective service centre and collect the handset as per your convenient time. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in