[Resolved] Xolo — Defective Replacement | |||
I purchased xolo q700i and there was a problem of defect in the display so i submitted my phone on 14/07/2014 to Technocare which is at lajpat nagar. Without asking they updated the software of the phone instead of replacing the display. Then again i have to submit the phone on 1/08/2014 they kept the phone for atleast 2 months with them, then i got a msg that they are giving me the replacement of q700i of workorder no:[protected] i.e, new q1010i. I took this phonelast week on 12/09/2014 which showed it's colour in 4 days much worst performance the hangsup everytime, heatsup so quickly for a small usage then again a defect in the dispaly occured a yellow line has appeared in the screen. i really suffered a lot and frustated so i can't be stay long with this company, don't want any further service from xolo. So, i request you get my money back ASAP because it already wasted so much of time and i cannot again waste my time everytime visiting the service centre because they rarely answer the phone calls. Was this information helpful? | |||
May 21, 2017 Complaint marked as Resolved Verified Support Sep 18, 2014 Xolo Customer Care's response Dear Mr.Rahul
Greetings of the Day!
Thank you for making us aware with your grievance.
This is in reference to your post dated 17.09.2014 on https://www.consumercomplaints.in and subsequent conversation with you regarding your complaint for your XOLO Smartphone Q1010i.
We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sudip Banerjee
XOLO Care
[protected]@xolo.in
www.xolo.in
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 4 Comments | |||
Comments
Dear Mr. Vashisht,
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your post dated 6th Oct’14 regarding XOLO Smartphone (1010I); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Saurav Singh Chaudhary
XOLO Care
[protected]@xolo.in
www.xolo.in
Greetings of the Day!
Thank you for addressing your concern to us.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your post dated 6th Oct’14 regarding XOLO Smartphone (1010I); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Saurav Singh Chaudhary
XOLO Care
[protected]@xolo.in
www.xolo.in
i'm still not satisfied with the service and don't have any information about my phone..
my touch problem
my phone touch is automatic touch i already service but again came this problemCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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let me make myself very clear again i don't want that defective handset Q1010i again which the company has given me in replacement either you give me the new box packed handset and extend the warranty or refund my money back to make me satisfied. The company is really not conscious and serious to a customer's problem, it's almost 3 months that i don't have my phone.
Regards,
Rahul
[protected]