[Resolved] Xolo — Delay in replacement of fault smart phone Q700i

AravindBabuMS

Address:

Tumkur, Karnataka

I have bought an XOLO Q700i on 25/01/2014 from "Manu Teleshoppe". But I have face the problem with touch screen from 25/05/2014 and have handed over the phone to XOLO authorised service center in Tumkur (Karnataka state) on 31/05/2014. After 45 days they have offered the new phone XOLO Q700S. This is not comparable with handset which I bought previously and rejected the offer and requested to provide the same version XOLO Q700i. But till now they is not positive response from the concerned person and giving the irresponsible answers and simply providing the false tentitative dates and wasting my time and money in travelling.

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Complaint marked as Resolved

Verified Support

Sep 19, 2014

Xolo Customer Care's response Dear Mr.Arvind Thank you for giving us a chance to assist you. This is in reference to your complaint dated 02.09.2014 regarding XOLO Smartphone Q700i. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in