[Resolved] Xolo — Didn't receive my mobile back from repair

Archiebpgc

from Delhi, Delhi

Address:

Hyderabad, Andhra Pradesh

I have submitted my Xolo Q800 mobile for repair on 12th Sep 2014, at a Xolo authorized service center name Siri Communications in Hyderabad.I was told that it will definitely be repaired and returned in 15 days (otherwise I wouldn't have given it because they took my friend's mobile for 4-5 months). But it has been more than 2 and half months and here is what they say. Xolo Care: We have already dispatched the handset, you can collect it from the service center Service Center: We did not receive you handset yet. Why would we hide it if it was received!!! The service center guys never answers the calls. When I went there the 2nd time I took the guy's personal mobile no and he now doesn't answer on that number as well. The service center is far away from my place and I cant always go there to find out the status. Now the Xolo care suggests me to go to the service center and call them from there. Ridiculous!!

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May 9, 2017

Complaint marked as Resolved

Nov 25, 2014

Updated by Archiebpgc Work Order No:[protected], IMEI No: [protected].

Verified Support

Dec 01, 2014

Xolo Customer Care's response Dear Mr. Vinay, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 25.11.2014 regarding your complaint for your XOLO Smartphone Q800. We request you to kindly share the fresh work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Dec 04, 2014

Updated by Archiebpgc *share the fresh work order number for satisfactory resolution on your complaint*. What does that mean? I have to go to the Service center and re-submit my phone? Please tell me the current status of my phone, where it is? when can I get it?

Dec 23, 2014

Updated by Archiebpgc I have done like you suggested. Now I got a Q800 with my problems solved, but it has a different IMEI number, meaning it is replaced with another mobile. Now this mobile shuts down every time after using for 1-2 minutes. So, you people just gave another customer's phone(which has this shut down problem) and who knows, you might have given that person my mobile(without repairing) and so on, because they are unaware of the problems. So, you people actually do not do any service, you just replace one another's phone and that is it?