[Resolved]  Xolo — Don't buy XOLO at any cost

Address:Ahmedabad, Gujarat

I have bought Xolo q1000 opus before a month, and facing issues.
1. Now since last 3-4 days my phone lost coverage on both SIM cards! People call me and found me Not Reachable and I can see full coverage on mobile screen.
2. Music Player and Ringtone are not playing - complete silent, even I cann't hear if got chance to speak with any one. phone behaves completely unusual

I have called to customer care many times and mail also (as you can see below) but no response.
I have sent massage as per your website but no response
I visited your service centre today @ 6.30 and I felt like I went to 1960's govt office and i met so many peons, Who don't know how to speak with customers. They refused and told me service centre is closed I said at per your website & service centre it should open till 7.00 PM so they replied me - "HOW COULD WE KNOW ?"

I am using mobile since 14 years and I never face such problem, never experience such careless, useless, rude and worst services.
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Complaint marked as Resolved 
Xolo customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2014
Xolo Customer Care's response
Dear Mr. Vishal Thank you for giving us a chance to assist you. This is in reference to your complaint dated 14.05.2014 regarding XOLO Smartphone Q1000OPUS. We trust that the provided solution is pleasing and no further issues at your end. If in near future you face any issues with XOLO Smartphone, you may contact us for further assistance. We will always be happy to assist you. We value your relationship with XOLO and assuring of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
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